• Front Desk Customer Service Representative

    Insight Global (Hialeah, FL)


    Job Description

    Insight Global is assisting a small property management company in hiring a Customer Service / Receptionist.

     

    This locally owned business manages 90+ apartment units, executive offices, and warehouse spaces, serving approximately 190 customers. The ideal candidate will be the first point of contact for visitors and tenants, ensuring a welcoming experience while handling administrative and customer service tasks.

    Key Responsibilities

    • Greet visitors and customers, providing assistance with inquiries and requests

    • Handle tendent requests and coordinate repairs / service

    • Conduct unit tours for prospective tenants and explain property features

    • Answer phones, respond to emails, and manage scheduling

    • Assist with office administrative tasks, including filing and data entry

    • Making payments online, making copies, writing emails, customer service requests

    • Address customer issues promptly and professionally

    • Support special projects and contribute ideas to improve customer experience

     

    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

    Skills and Requirements

    • 1–3 years of experience in customer service, receptionist, retail, banking, or administrative support

    • Bilingual in Spanish

    • Strong interpersonal and communication skills for in-person and phone interactions

    • Proficiency with Microsoft Office Suite (Word, Excel) and general office technology

    • Highly organized with attention to detail and ability to multitask

    • Professional demeanor and customer-focused attitude • Experience in property management or real estate

    • Familiarity with QuickBooks or other payment processing systems

    • Ability to resolve customer issues effectively and maintain positive relationships

    • Comfortable giving tours and explaining unit features to prospective tenants