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Job Description

Position Summary:

The Senior Manager, System Quality is responsible for ensuring the quality, reliability, and performance of all hardware products developed by the Hardware Engineering organization, which includes Mechanical, Hydraulic, Electrical, Electronics, and Embedded Software (Firmware) disciplines. This role leads the Quality Assurance (QA) organization, which spans three countries, and is accountable for establishing and managing the testing strategies, quality processes, and verification methodologies that support all stages of the product lifecycle—from concept through field deployment.

The role is responsible for developing comprehensive product, component, and system-level testing frameworks, ensuring rigorous validation, and driving continuous improvement in product quality. The Senior Manager will establish best practices across testing, quality engineering, and automation, while partnering closely with Software QA, Engineering, Operations, and Product teams to ensure alignment on functional testing, system-level validation, and release readiness.

The ideal candidate combines strong systems-level thinking with deep attention to detail, a structured approach to problem solving, and the leadership skills needed to guide geographically distributed QA teams. This individual must have the ability to define strategy, manage execution, and lead quality transformation initiatives while fostering a culture of accountability, technical integrity, and continuous improvement.

Position Responsibilities:

• Own the end-to-end Quality Assurance strategy for all Hardware Engineering disciplines, including Mechanical, Hydraulic, Electrical, Electronics, and Firmware.

• Establish and manage product/component testing and system testing processes across all hardware platforms and product lines.

• Lead a QA organization located in three countries, ensuring consistent methods, communication, tooling, and execution across all regions.

• Collaborate closely with Software QA teams to align functional test plans, system integration testing, regression coverage, and release readiness activities.

• Develop and implement QA best practices, standard operating procedures, and quality improvement methodologies across the engineering organization.

• Drive the creation, adoption, and continuous enhancement of automated testing frameworks to support repeatable, high-quality releases.

• Oversee development of test plans, test protocols, verification methodologies, acceptance criteria, and quality metrics.

• Implement robust defect tracking systems, quality dashboards, KPIs, and root cause analysis processes that provide visibility across the product lifecycle.

• Ensure timely identification, analysis, and mitigation of system-level issues related to electrical, mechanical, firmware, and hydraulic integration.

• Recruit, develop, and mentor QA engineers across all global locations, promoting a culture of accountability, empowerment, and technical excellence.

• Partner with Product Management, Engineering, Operations, and Customer Support to address field issues, understand customer requirements, and drive systemic improvements.

• Ensure that testing practices and documentation comply with applicable safety, regulatory, and certification requirements.

• Provide leadership in cross-functional design and architecture reviews, representing the voice of quality

and risk reduction.

• Demonstrate strong leadership qualities including data-driven decision-making, strategic thinking, and a systematic approach to problem solving.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

Qualification Requirements:

• Education: Bachelor’s degree in Engineering or related technical discipline required; Master’s degree preferred.

• 10+ years of experience in hardware quality assurance, system testing, or cross-disciplinary engineering quality roles.

• Experience in testing and quality management across multiple hardware engineering domains (Mechanical, Electrical, Firmware, etc.).

• Proven success leading QA teams and managing quality operations across global sites.

• Strong knowledge of system testing methodologies, verification and validation strategies, and defect management processes.

• Experience with test automation frameworks and automating hardware or embedded system test cases.

• Excellent analytical, diagnostic, and root cause analysis skills with a systematic approach to problem solving.

• Strong communication, leadership, and organizational skills with the ability to influence teams and stakeholders across functions.

• Experience establishing quality KPIs, dashboards, and data-driven reporting structures.

• Background in regulated environments or safety-critical product testing preferred. Preferred Qualifications:

• Experience with cross-domain systems including mechanical, power electronics, and embedded firmware.

• Experience with hardware-in-the-loop testing (HIL), simulation environments, and automated test equipment.

• Familiarity with product lifecycle management, reliability engineering, and field quality analytics.

• Knowledge of QA methodologies for embedded systems and cross-domain hardware/software integration.

• Understanding of manufacturing quality processes, ECO workflows, and defect containment strategies.

• Experience with global QA team management, coaching, and developing senior quality engineers.

• Certifications in quality engineering (ASQ CQE, Six Sigma Black Belt, etc.) preferred.