"Alerted.org

Job Description

RESPONSIBILITIES:

• Coordinate Executive/VIP Support Team day-to-day operations

• Support Executive/VIP Communication/Information Systems and networks, including remote communications equipment, mobile (iPhone and iPad) and deployable network communication systems, strategic and tactical multi-channel satellite communication systems (BGAN terminals), secure telephone equipment, video conferencing, laptops, desktops, computer peripherals and other equipment, supporting executive communications capabilities.

• Under very minimal to no supervision, provide support to executive level customers to include interacting with network services, software systems engineering and asset management to restore service and/or identify core problems.

• Interacts daily with executive level customers, supervisor, peer groups and customers in order to manage work flow in timely and professional manner.

• Responsible for documenting, upgrading and replacing hardware and software systems.

• Responsible for implementing fixes and patches through various means such as registry edits, patch installation, Active Directory Security Policy configuration and various application testing.

• Install, troubleshoot, repair, operate, and maintain networking equipment, encryption devices, computers, workstations, laptops, thin clients, printers, scanners, and any other equipment within the scope of this task.

• Deploy mobile devices to Executive/VIP staff including setup of MaaS360, mobile office and business applications as well as device configuration.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

Required Qualifications:

• Bachelor’s Degree and 2+ years of experience; OR, High School equivalent and 6+ years of experience.

• Extensive experience with troubleshooting Windows 10, Active Directory, Microsoft Office suite, Mobile Device Management (MaaS360 / Azure), and laptop computer hardware.

• Dell Certification (self-guided certification provided through Dell TechDirect)

• HDI-DAST certification (within 3 months after hire)

• Flexibility to work for after hour support rotation

25-35/H

Exact compensation may vary based on several factors, including skills, experience, and education.

Employees in this role will enjoy a comprehensive benefits package starting on day one of

employment, including options for medical, dental, and vision insurance. Eligibility to enroll in

the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this

role will have access to paid sick leave and other paid time off benefits as required under the

applicable law of the worksite location • Self-motivated, creative, capable of working as team or as individual SME for executive level communications support, organized and able to manage individual schedules.

• Thorough knowledge of peripherals (printers, monitors), hardware/software, specifically in an enterprise environment

• Desired certifications: MSCE, CCNA, CompTIA A+, Network+, ITILv3/v4

• Remedy Ticketing System, LAN/WAN troubleshooting, thorough understanding of TCP/IP based networking and encryption devices.

• Must be competent to work as part of a team on all phases of customer support to include physical activities such as moving printers, workstations, scanner, and other items