• Tier 1 Support Specialist

    Insight Global (Madison, WI)


    Job Description

    Tier 1 Resident Technician Overview

    The Tier 1 Resident Technician plays a key role in supporting our customer’s Poly, Teams, and Zoom video conferencing environment. Responsibilities include:

     

    Onsite technical support for video and audio conferencing issues.

     

    Scheduling and managing high-level events, tracking and resolving incidents.

     

    Providing MACD support, including installation and configuration of video conferencing equipment.

     

    Guiding customers in the use of video conferencing hardware and software.

     

    Maintaining support documentation and process standards.

     

    This position is customer-facing and based on-site at the customer campus, providing support during business hours and after hours for critical situations or maintenance activities. The ideal candidate will demonstrate exceptional customer service skills.

     

    Compensation: Up to $37/hr.

     

    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

    Skills and Requirements

    • Strong technical background in hardware and software troubleshooting.

    • Experience with diagnostic tools and issue tracking systems (e.g., Jira).

    • Excellent communication and problem-solving skills.

    • Ability to work independently and collaboratively in dynamic environments.

     

    Willingness to travel as required. -3-5 years of experience

     

    - Jira experience