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Sys Dir Patient Accounts

Company: Good Samaritan Hospital

City/State: Warwick, NY

Category: Executive/Management

Department: General Patient Accounting

Union: NO

Position: Full Time

Shift: Days

Req #: 11468

Posted Date: Jan 08, 2026

Hiring Range: $52.40 - $66.33

External Applicant link Internal Applicant link

Job Details:

The System Director of Patient Accounts is responsible for all functions relating to the billing and collections of claims in the Central Business Office (CBO) after services are rendered. This individual will develop and execute financial strategies, systems and processes that optimize current and future performance within the CBO. This position will manage all acute care CBO functions and ensures consistent applications of revenue management reimbursement as well as manages cash flow. The position will be responsible for the coordination and daily management of the staff at the CBO and oversee daily EPIC and other financial processes. This position will work within the Bon Secours Charity Health System to integrate best practices into the CBO.

Responsibilities:

Oversees the daily operations and performance of the acute care CBO for hospital sites. Monitors cash performance for the CBO, including continuous opportunities for improved collections and/or reduced costs. Collaborates with the all business office and department managers to resolve billing problems related to the charge master, managed care agreements, or other operational processes. Oversees performance metrics including file transfers, contractual adjustment processing and automation for all facilities. Oversees managed care underpayment processes and performance for all sites. This includes management of CBO staff and vendors to maximize collection performance. Coordinates opportunities found in underpay management with managed care leadership, to improve performance. Establishes monitoring tools to reduce late charges. Oversees activities in the optimization of EPIC revenue cycle tools, coordinating CBO resources and processes throughout the optimization. Leads the implementation of all required regulatory changes, and monitor ongoing success. Creates, monitors and performs within established budgets. Fosters an atmosphere of professionalism and compliance with all governmental and contractual standards. Actively participates in and contributes to programs and/or initiatives designed to maximize the return on organization financial resources through improvements in service delivery, reductions in expenses, and/or optimization of revenues. Educates department and executive management on findings related to charging, charge capture, pricing, billing and other financial matters. Works with the finance leadership team to identify and manage financial trends (such as bad debts and charity care). Works with managed care revenue cycle leadership to develop and implement best practice strategies to reduce billing errors and maximize contract payments. Develops business office strategies designed to maximize cash flow and financial performance. Serves as the key leader in managing denials.

Qualifications/Requirements:

A minimum of 5 years healthcare finance experience previously in the areas of revenue cycle and billing and collections, three of which must have been in a supervisory capacity at a large hospital or healthcare facility. EPIC experience a plus. CHFP (Certified Healthcare Financial Professional) preferred.

Education:

Bachelor's degree in finance, business administration or related field required.

Other:

If applicable, the individual performing this job may reasonably anticipate coming into contact with human blood and other potentially infectious materials. Individuals in this position are required to exercise universal precautions, use personal protective equipment and devices, and learn the policies concerning infection control.

About Us:

Good Samaritan Hospital

Good Samaritan Hospital in Suffern, NY, is a 286-bed hospital providing emergency, medical, surgical, obstetrical/gynecological and acute-care services to residents of Rockland and southern Orange counties in New York; and northern Bergen County, NJ. The hospital is home to a recognized cardiovascular program, comprehensive cancer-treatment services, the area’s leading Wound and Hyperbaric Institute and outstanding maternal/child services that includes a Children’s Diagnostic Center. Good Samaritan Hospital also provides social, psychiatric and substance-abuse services and its certified home-care agency supports residents of the Hudson Valley and beyond.

Benefits:

We offer a comprehensive compensation and benefits package that includes:

+ Health Insurance

+ Dental

+ Vision

+ Retirement Savings Plan

+ Flexible Savings Account

+ Paid Time Off

+ Holidays

+ Tuition Reimbursement

External Applicant link Internal Applicant link

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