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Job Description:

As a member of the John Muir Health Physician Practices (JMHPP) Practice Development and Innovation team, the Coordinator, Patient Access Optimization (PAO) is responsible for monitoring and managing all patient access functions for JMHPP. The Coordinator, PAO proactively manages clinician scheduling templates, participates in operational, financial and process improvement analysis, implements solutions where necessary and assures appropriate utilization. The Coordinator PAO actively collaborates with physicians, practice managers and the Manager of PAO to ensure patient access metrics are being met or exceeded and all visit types are being optimized. The Coordinator drives compliance with JMHPP policies and assists in the facilitation of the development of standardized patient access procedures to promote best practice operations and utilization. This individual provides communication to the practice operations team to ensure timely and accurate scheduling, standardized templates, and responsive template management processes. The Coordinator provides recommendations to the Manager, PAO on streamlined workflows to promote optimization of an open access operating model. The Coordinator provides up-to-date reporting to provide to physicians on progress and performance on metrics such as historical visit type utilization and durations, existing template structures and functionalities, scheduling workflows, scheduling instructions, provider panel sizes etc. This individual works with department leadership on course correction if any of these metrics are not being met or exceeded. The Coordinator assists with facilitating the implementation of programmatic initiatives and the development of policies and procedures to drive a best-practice open-access ambulatory system.

This individual partners with system providers and practice operators to ensure optimal access strategies are implemented and appropriately monitored. This role collaborates with the other Coordinator(s), Patient Access optimization to execute tasks and reports to the Manager, Patient Access Optimization.

Education:

+ Associates Degree or 4 years patient access experience - Required

+ Bachelor's Degree - Preferred

Experience:

+ Two or more years of experience in a healthcare setting - Required

+ Two or more years of experience in team building - Required

+ Two or more years of experience in change management - Required

Skills:

+ A high level of comfort, knowledge and experience regarding scheduling, template management, and access best practices

+ An understanding and appreciation for clinic operations

+ Comfort and familiarity with computer systems, programs, and applications related to analytics and access

+ Delivers written and verbal communication in a clear, concise, compelling manner to effectively engage others and achieve desired results

+ Skilled in the art of negotiation and persuasion

+ Excellent physician relation skills and ability to engage physicians by providing valuable insights and logical explanations to improvements and changes impacting templates and schedulin

Work Shift:

08.0 - 08:00 - 16:30 No Waive (United States of America)

Pay Range:

$46.10 - $69.13

Hourly

Offer amounts are based on demonstrated/relevant experience and/or licensure.

Pay will be adjusted to the local market if hired outside of the Bay Area.

Note: Positions at JMH which are exempt (not eligible for overtime) under the level of Manager are listed as hourly for compensation purposes on this posting. The work shift will contain the word ‘exempt’ on it.

Scheduled Weekly Hours:

40

John Muir Health is a nationally recognized, not-for-profit health care organization east of San Francisco serving patients in Contra Costa, Alameda and southern Solano Counties. It includes a network of more than 1,000 primary care and specialty physicians and 6,300 employees, The health system’s facilities include John Muir Health, Walnut Creek Medical Center (554-bed acute care facility), which serves as Contra Costa County's only designated trauma center, and John Muir Health, Concord Medical Center (247-bed acute care facility). Together, they are recognized as top centers for neurosciences, orthopedic, cancer, cardiovascular, trauma, emergency, pediatric, and high-risk obstetrics care. Other areas of specialty include general surgery, robotic surgery, weight-loss surgery, rehabilitation and critical care. In February 2024, John Muir Health opened the Behring Pavilion, which is home to the UCSF-John Muir Health Jean and Ken Hofmann Cancer Center in Walnut Creek. This state-of-the-art facility brings cancer prevention, diagnosis, treatment, and care coordination into one location. Patients benefit from the expertise of top cancer specialists from John Muir Health and UCSF Health and have access to the latest treatment advances close to home.

John Muir Health also offers complete inpatient and outpatient behavioral health programs and services at our 73-bed fully accredited psychiatric hospital and outpatient center located in Concord. In addition, John Muir Health provides a number of primary care and outpatient services at 89 practice sites throughout the community and urgent care centers in Berkeley, Brentwood, Concord, San Ramon and Walnut Creek.

John Muir Health offers a collaborative, patient-centered health care environment with an emphasis on listening, explaining, and working together as a team, to help patients achieve their optimal health. We recognize those who exemplify excellence and reward them for contributing to our collective success. From individual to department to spontaneous recognition, Employee of the Month, Employee Suggestion Program rewards, Employee Success Sharing Program, and many more, we find unique ways to thank our employees for the outstanding efforts they make every day. Competitive salary and benefit package available.

At John Muir Health, we strive to be a leading health system through the cultivation of a culture of belonging where every patient, employee, provider, and community member feels safe and valued for embracing all aspects of their differences. As an Equal Opportunity employer, we encourage and consider all applicants for employment without regard to race, religion, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or any other characteristic protected by law. For more information, please visit the EEO website here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) .

All hospitals are accredited by The Joint Commission, a national surveyor of quality patient care. John Muir Health is an equal opportunity employer.