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Clinical Support Technician 3
- University of Rochester (Rochester, NY)
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As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.
Job Location (Full Address):
211 Bailey Rd, Rochester, New York, United States of America, 14586
Opening:
Worker Subtype:
Regular
Time Type:
Full time
Scheduled Weekly Hours:
40
Department:
500241 Cytogenetics
Work Shift:
UR - Day (United States of America)
Range:
UR URCB 205 H
Compensation Range:
$20.31 - $27.42
_The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations._
Responsibilities:
This position has the primary responsibility for the pre-analytical processing of patient specimens that are to be accessioned into the laboratory.
ESSENTIAL FUNCTIONS
Pre-analytical handling and processing of specimens: responsible for receiving specimens into the lab and sample tracking; tracks missing specimens through monitoring daily pending list and follows up with emails/phone calls when necessary. Problem solve missing samples by using SOFTLab tracking, eRecord, and communicating with other departments as needed. May be responsible for sample registration in SoftGenomics.
Performs weekly, monthly, biannual and annual equipment maintenance dependent upon equipment needs such as: incubator, centrifuge, biosafety cabinet, fridge, freezer and water bath cleaning. All maintenance is in the form of mechanism cleaning which includes turning off equipment, disassembling, cleaning and reassembling the equipment. Documents maintenance performed according to lab standards on paper logs. Safety protocols must be followed for incubators as removal and relocation of samples is required.
Manages the archive storage system for fixed pellet samples from bone marrow and blood. Archives new samples by aliquotting existing samples into long-term storage tubes. Aliquoting requires the proper labeling of microcontainer tubes for storage and pipetting. Maintains samples in a cold room (-8°C) and notifies supervisory staff when storage conditions fall outside acceptable range. Maintains an organized sample storage system and discards outdated samples based on guidelines for Cytogenetics lab. Retrieves samples from the archive as needed.
Receives and manages incoming telephone calls from a variety of sources, including providers, couriers, and vendors, and appropriately triages inquiries to the correct laboratory personnel. Handles internal and external communications while adhering to restrictions on releasing patient results over the phone. Manually documents calls or via documents via email when necessary. Troubleshoots issues or delegates to appropriate personnel or manager as needed. Utilizes job aids to assist with routing and escalation.
Stocks and manages laboratory consumable supplies such as pipettes, reagents, and chemicals while maintaining accurate manual inventory records. Performs weekly inventory checklist to monitor lab supply needs by comparing required stock against available quantitates Unpacks deliveries, labels, and stocks items per standard lab procedure. Damaged, recalled and expired goods are escalated to a supervisor.
Prepares, cleans and autoclaves instruments and materials such as glass coverslips, glass pipettes, and forceps based on manufacturer instructions Documents autoclave cycles are documented via paper log and repeats failed cycles or utilizes an alternative autoclave machine as needed. Adheres to safety requirements by using heat-protective gloves during autoclaving procedures. Should a cycle fail, it will be repeated and/or an alternative autoclave machine can be utilized. Adheres to safety requirements by using heat protectant Adheres to safety requirements by using heat-protective gloves during autoclaving and appropriate personal protective equipment, including gloves, lab coat, and fume hood, when cleaning slides with Histoclear and related solutions.
Other duties as assigned
MINIMUM EDUCATION & EXPERIENCE
+ Associate's degree in Laboratory Sciences and technical training closely related to this position required
+ Or equivalent combination of education and experience, required
KNOWLEDGE, SKILLS AND ABILITIES
+ Standard office equipment, software systems such as SOFT and eRecord **.** Familiarity with medical terminology. Preferred.
The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.
Notice: If you are a **Current Employee,** please **log into myURHR** to search for and apply to jobs using the Jobs Hub. Your application, if submitted using this portal, cannot be moved forward.
Learn. Discover. Heal. Create.
Located in western New York, Rochester is our namesake and our home. One of the world’s leading research universities, Rochester has a long tradition of breaking boundaries—always pushing and questioning, learning and unlearning. We transform ideas into enterprises that create value and make the world ever better.
If you’re looking for a career in higher education or health care, the University of Rochester may offer the perfect opportunity for your background and goals.
At the University of Rochester, we are committed to fostering, cultivating, and preserving an inclusive and welcoming culture and are united by a strong commitment to be ever better—Meliora. It is an ideal that informs our shared mission to ensure all members of our community feel safe, respected, included, and valued.
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