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Tech Support Specialist – Powering 24/7 Aerospace Network Operations

PDS Tech Commercial | Partnering with a Leader in the Aerospace Industry

**Location:** Annapolis, MD

**Job Type:** Full-Time Consultant (12-Month Assignment)

**Shift:** Mid Shift / 3rd Shift – 11:00 PM to 7:30 AM

**Schedule:** Monday–Friday (non-rotating)

_This is a 24x7x365 operations center role and requires working some weekends and holidays._

**Pay Rate:** $34 per hour

Keep Mission-Critical Aerospace Systems Running

PDS Tech Commercial is seeking a dedicated **Tech Support Specialist** to support a Tier 2 Network Operations Center (NOC) for a leading aerospace organization. In this high-impact role, you will help ensure the reliability, availability, and performance of global aerospace communication networks. Your work will directly support customers who rely on secure, real-time connectivity to operate safely and efficiently around the world.

What You’ll Do

As a Tech Support Specialist, you will play a key role in incident management and network monitoring within a 24/7 operations environment. Responsibilities include:

+ Monitoring network management systems and engaging service providers to drive service restoration

+ Tracking incidents and maintaining accurate, timely updates within incident management tools

+ Diagnosing and resolving systems and network issues of limited to moderate complexity

+ Supporting high-availability IP networks, messaging systems, and air-to-ground data communication systems

+ Responding to and resolving routine technical inquiries from internal and external customers

+ Collaborating with senior team members to resolve moderate to complex incidents

+ Monitoring system performance and troubleshooting, resolving, or escalating network issues as needed

+ Applying established processes with sound judgment, recognizing that errors may cause broader service impacts

+ Supporting deployment, configuration, and maintenance activities and contributing to efficiency improvements

+ Participating in network solution design and configuration discussions

+ Providing detailed customer guidance with a strong focus on accuracy and attention to detail

+ Efficiently multitasking, prioritizing, and managing multiple responsibilities simultaneously

Training & Cross-Functional Exposure

Within the first 4–6 months, you will be trained across three NOC operational areas:

+ **Transport:** Monitoring routers, switches, firewalls, circuits, and core-to-edge network components

+ **DataLink:** Monitoring ground stations, radios, and processing systems supporting air-to-ground communications

+ **Applications:** Monitoring centralized systems that manage high volumes of operational messaging

Required Qualifications

+ Network+ Certification

+ Strong knowledge of TCP/IP networking protocols and system interconnectivity

+ Understanding of ITIL/ITSM concepts and practices

+ Experience troubleshooting Cisco networking devices

+ Experience with HSRP and BGP routing protocols

+ Associate degree or other 2-year post–high school education with 1–2 years of relevant experience, **or**

+ High school diploma or GED with at least 2 years of relevant experience

+ Strong customer service skills and ability to work effectively in a fast-paced operations environment **This position requires use of information or access to facilities subject to the International Traffic in Arms Regulations (ITAR) and/or Export Administration Regulations (EAR). These regulations may limit access of controlled technologies: 1) to U.S. Persons, including U.S. Citizens, lawful permanent residents, and other narrow categories including refugees and asylees, or 2) to certain foreign nationals that have received an export license.**

Preferred Qualifications

+ CCNA Certification

+ Experience with tools such as Remedy, Netcool, Office 365, and ServiceNow

+ Prior experience in a network operations center or 24/7 support environment

Why Join PDS Tech Commercial

At PDS Tech Commercial, we connect skilled technology professionals with impactful opportunities in aerospace and advanced communications. When you join our team, you gain:

+ Competitive hourly pay with long-term assignment stability

+ Hands-on experience supporting mission-critical aerospace networks

+ A collaborative, process-driven operations environment

+ Opportunities to build advanced networking and incident management expertise

+ Dedicated recruiter support throughout your consulting assignment

Apply Today

If you are a Tech Support Specialist with strong networking skills and a passion for keeping critical systems running around the clock, we encourage you to apply.

Join PDS Tech Commercial and help support the networks that keep aerospace moving—day and night.

**Pay Details:** $34.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.pdstech.com/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

+ The California Fair Chance Act

+ Los Angeles City Fair Chance Ordinance

+ Los Angeles County Fair Chance Ordinance for Employers

+ San Francisco Fair Chance Ordinance

**Massachusetts Candidates Only:** It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.