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Position Summary...

At Sam’s Club, we’re committed to being the membership you love the most. The Sam's Club Experience Design team crafts compelling experiences wherever we meet our members and associates from our clubs to their businesses, and to their homes. We deliver impact for the business through the web, apps, in-club experiences and associate-facing tools.

We're looking for a resourceful self-starter with an operational mindset, a passion for user research, and the ability to build efficient systems in a complex, high-volume environment. If you’re energized by cultivating a culture of experimentation and learning across cross-functional teams—and by growing the organization's empathy and research capability—we’d love to meet you.

What you'll do...

In This Role

As a member of the Design Research team, you’ll wear many hats and build scalable processes from the ground up to ensure the team can run smoothly and focus on generating deep, high-quality insights. This is a net-new role, and the person stepping into it will help define, and continually refine, the operational backbone of our research practice as it grows. Guided by design-thinking principles, Research Ops will evolve iteratively alongside the team, maturing processes, enabling experimentation at scale, and increasing the impact and visibility of research across the organization. **Responsibilities**

Research Planning

+ Partner with research leadership to plan upcoming work and future studies.

+ Manage research backlogs and ensure priorities are documented, aligned, and actionable.

+ Track research studies across the portfolio to ensure visibility, progress, and shared learnings.

Participant Recruitment & Research Support

+ Build and maintain scalable systems for managing participant pools across studies.

+ Lead participant recruitment strategy and operations, including sourcing, scheduling, incentives, NDAs, and participant experience.

+ Ensure research ethics, privacy, and consent standards are understood and upheld; develop processes that help the organization to adhere to best practices.

Standardize Research Processes

+ Build and oversee a program to train designers to run their own studies with confidence and rigor.

+ Create, maintain, and standardize research methods and documentation—scripts, templates, consent forms, playbooks, and best practice guides.

+ Develop protocols and standards for effect testing and other experimental methods with the research team.

+ Coordinate the setup and ongoing operations of an in-person lab space for rapid prototyping and concept testing.

Tools & Infrastructure

+ Manage contracts, renewals, and onboarding for all research tools and platforms.

+ Continuously improve tooling and processes to remove friction for researchers and increase efficiency.

+ Explore and establish best practices for the use of GenAI in research and workflow processes.

Insight Management & Socialization

+ Help establish systems for insight storage, retrieval, tagging, and long-term knowledge sharing.

+ Work with the team to socialize success stories and communicate the impact of user research across the business.

+ Partner with researchers to educate product, design, and business stakeholders about the value of research and how to engage effectively.

Team Enablement & Onboarding

+ Design and deliver onboarding experiences for new members of the Experience Research team.

+ Support team rituals, community-building efforts, and research practice development.

What You'll Bring

+ Experience in Research Ops, Design Ops, UX Research, or an equivalent role supporting research at scale.

+ Strong organizational and systems-thinking skills; ability to bring clarity, order, and frameworks to ambiguity.

+ Familiarity with research methods, ethics, participant recruitment, and experimentation.

+ Ability to build relationships and partner effectively across design, product, engineering, and operations.

+ Comfort working in environments where processes are emerging and evolving.

+ A mindset oriented toward service, collaboration, iteration, and continuous improvement.

Qualifications** **Required Qualifications

+ 6+ years of experience in Research Operations, Design Operations, UX Research, or related operational role supporting research at scale

+ 2+ years of experience in research recruitment, research operations, nonprofit operations, community management or participant

+ Bachelor's degree in Human-Computer Interaction (HCI), Behavioral Science, Design, Business, Social Sciences, or related field

+ AND 4+ years of UX, CX, or Service Design Research experience

+ OR

+ Master’s degree in a related field with 3+ years of research experience

+ OR

+ Doctorate in a related field with 3+ years of research experience

+ OR

+ Equivalent practical experience in project and program management.

Experience Requirements

+ 3+ year’s Experience managing tools, vendors, and research technologies for research logistics and operations across teams.

+ 4+ years Project and program management expertise with the ability to plan, prioritize, and execute multiple concurrent initiatives.

+ Exceptional organizational and systems-thinking skills, with a knack for creating structures and frameworks in ambiguous environments.

+ Experience developing and maintaining participant recruitment systems, including sourcing, screening, scheduling, and participant management processes.

+ Proven ability to standardize research practices (e.g., templates, consent forms, documentation, playbooks) and introduce process improvements that scale with team growth.

+ Track record of working with cross-functional teams (e.g., designers, product managers, stakeholders) to support research execution and influence adoption of research insights.

+ Experience managing quantitative and qualitative platforms and services (e.g. Qualtrics, User Testing, DScout, etc).

Preferred Qualifications

+ Attention to detail and commitment to ethical research practices, privacy standards, and participant consent integrity.

+ Familiarity with emerging tools and GenAI technologies for research management, documentation, or workflow automation.

+ Comfortable iterating and evolving processes in a fast-paced, agile environment where responsibilities may shift as the function grows.

+ Problem-solving mindset with the ability to optimize processes and troubleshoot operational challenges in real time.

+ Experience with insight management systems, knowledge repositories, or research data governance.

+ Strong communication and stakeholder engagement skills to help socialize research value and build alignment across teams.

+ Background in creating training programs or internal enablement curricula for non-researchers or design partners.

At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet!

**-Health benefits** include medical, vision and dental coverage

**-Financial benefits** include 401(k), stock purchase and company-paid life insurance

**-Paid time off benefits** include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

For information about PTO, see https://one.walmart.com/notices .

**- Other benefits** include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

For information about benefits and eligibility, see One.Walmart (https://one.walmart.com/) .

The annual salary range for this position is $110,000.00 - $220,000.00

Additional compensation includes annual or quarterly performance bonuses.

Additional compensation for certain positions may also include Regional Pay Zone (RPZ) (based on location). At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet!

**-Health benefits** include medical, vision and dental coverage

**-Financial benefits** include 401(k), stock purchase and company-paid life insurance

**-Paid time off benefits** include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

For information about PTO, see https://one.walmart.com/notices .

**- Other benefits** include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

For information about benefits and eligibility, see One.Walmart (https://one.walmart.com/) .

The annual salary range for this position is $110,000.00 - $220,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include Regional Pay Zone (RPZ) (based on location).

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Minimum Qualifications...

_Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications._

Option 1: Bachelor's degree in UI/UX design, graphic design, visual communication, product design, computer science, information technology, or related area and 4 years’ experience in market research, business analysis, UX design research, or related area.

Option 2: 6 years' experience in market research, business analysis, UX design research, or related area.

As permitted by applicable law, provide evidence of full vaccination as defined by CDC guidelines OR secure approval of medical or religious accommodation for the vaccination mandate

Preferred Qualifications...

_Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications._

Driving product development in a design research area, Market Research, Business Analysis, UX Design Research, or related area, Master's degree in UI/UX Design, Interactive and Visual Design, Product Design, or related area, Related industry experience (for example, retail, supply chain, eCommerce, healthcare), Research or design certification (for example, IDEOU - Foundations in Design Thinking Certificate), We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.

Primary Location...

2101 Se Simple Savings Dr, Bentonville, AR 72712-4304, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.

Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.