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At Materion, everyone is included, respected and offered opportunity to grow. Join us!

The Service Desk Technician II will provide phone and hands-on support to end users at domestic and international locations on a variety of computer-related issues with a particular emphasis on troubleshooting IT issues.

You will have the opportunity to:

+ Answer, evaluate, log, and prioritize incoming telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies

+ Daily problem recognition, research, isolation, resolution, and follow-up for routine user problems, referring more complex problems to supervisor or technical staff

+ Monitor service requests assigned to other first-level technicians to supply training and knowledge transfer when appropriate

+ Oversee local IT security, backup, remote access, and other activities as assigned; including communication requirements and technical support

+ Offer technical and systems support for project support to other locations as requested by Corporate IT

REQUIREMENTS:

+ Associate degree in Computer Science, Information Technology, or related degree is required

+ Extensive and proven technical on-the-job experience and practical knowledge could replace the academic experience

+ Minimum of two years’ experience in Windows PC and server environment required

+ Technical knowledge of current company standard applications and network operations including but not limited to: Windows 7, MS Office, TCP/IP, Windows Server (2003-current), Lotus Notes, FTP, DNS, and DHCP, required

+ Practical operating knowledge of Ethernet and WAN technology required

Pay Range:

$27.21 - $35.74

Actual base salary offered varies based on factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location.

The selection of the person to be hired for this position is contingent on the candidate having export compliance eligibility for access to U.S. controlled technology which comes under the licensing jurisdiction of the U.S. Department of State, International Traffic in Arms Regulations (ITAR) and the U.S. Department of Commerce, Export Administration Regulations (EAR).

The candidate selected will have to qualify as either a U.S. citizen, a U.S. National, a lawful permanent resident of the U.S., a Person Admitted into the U.S. as an Asylee or Refugee., a National of a country that is not prohibited from having access to U.S. controlled technology (via a letter of assurance), or a Person to be approved for an export license by the governing agency whose technology comes under its jurisdiction. Please understand that any job offer that requires approval of an export license will be conditional on Materion’s determination that it will be able to obtain an export license in a time frame consistent with Materion’s business requirements.

Materion Corporation and its subsidiaries (the “Company”) is an equal employment opportunity employer. It is the Company’s policy to not unlawfully discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The Company also prohibits harassment of applicants and employees based on any of these protected categories. It is also the Company’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on the Company. Please inform the Company’s personnel representative if you need assistance completing any forms or to otherwise participate in the application process.

Materion’s Veteran Employee Resource group supports veterans and promotes the benefits of hiring veterans in the workplace. We honor all those who have served and are a military friendly company. Veterans are encouraged to apply and military experience and skills are transferrable to Materion careers.

Please provide complete information. An incomplete application may affect your consideration for employment.