• flex Senior Manager, Single Pane of Glass…

    Marriott (Bethesda, MD)


    Additional Information

    **Job Number** 26210389

    **Job Category** Rooms & Guest Services Operations

    **Location** Marriott International HQ, 7750 Wisconsin Ave, Bethesda, Maryland, United States, 20814VIEW ON MAP (https://www.google.com/maps?q=Marriott%20International%20HQ%2C%207750%20Wisconsin%20Ave%2C%20Bethesda%2C%20Maryland%2C%20United%20States%2C%2020814)

    **Schedule** Full Time

    **Located Remotely?** Y

    **Position Type** Management

    **Pay Range:** $48.26-$57.93 per hour

    **Expiration Date:** 01/15/2026

     

    This is a temporary role.

     

    The FLEX Senior Manager, Single Pane of Glass Acceptance Testing will provide operational input and PMS subject matter expertise to support business requirement testing for Single Pane of Glass (SPOG) in the Agilysys STAY and Opera Cloud PMS products. This position also plays an active role in supporting defect management and the future PMS strategy including providing input into design, testing, training, deployment, and support.

    The core focus areas for this role are:

    + Acceptance Test Scenario development

    + System User Acceptance Testing

    + Defect Management

    + Jira Management

    CANDIDATE PROFILE

    Education and Experience

    _Required_

    + 4-year Bachelor’s degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related field; OR a combination of education and experience from which comparable knowledge can be gained.

    + 5+ years of hotel systems experience or other relevant experiences using LightSpeed PMS, FOSSE, FSPMS, and/or Opera

    + Experience working with international teams and supporting global systems and operational processes

    _Preferred_

    + Hospitality leadership experience

    + Experience with other Marriott Property Management Systems, including FOSSE, LightSpeed, FSPMS, and Opera V5.6

    CORE WORK ACTIVITIES

    + Develop and refine acceptance test scenarios and scripts based on design documentation, ensuring expected results are clearly defined.

    + Execute comprehensive testing, including business flow validation, to confirm system functionality and identify gaps or defects for remediation.

    + Document test outcomes, provide pass/fail results, and retest vendor-provided solutions to ensure effective resolution of issues.

    + Manage Jira bugs and Zephyr test executions, updating stories, test cases, and defect statuses while supporting defect triage calls.

    + Validate business processes and training from an end-user perspective, ensuring effectiveness and applicability for new and existing workflows.

    + Collaborate with stakeholders and subject matter experts to elicit, prioritize, and document user stories, acceptance criteria, and functional requirements in an agile environment.

    + Analyze current and future state business processes, identify improvement opportunities, and ensure alignment with stakeholder expectations.

    + Communicate risks or issues impacting schedule, budget, or product quality to the test lead, and provide ongoing support to clarify requirements and resolve functional design concerns.

     

    _At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.  We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._

     

    All locations offer 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Click here (https://life.marriott.com/wp-content/uploads/2025/09/benefitsoverviewf\_2025edits\_8.19.25.pdf) to learn more.

     

    Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, and paid parental leave.

     

    **Washington Applicants Only** : Employees will accrue paid sick leave, 0.0384 PTO balance for every hour worked and be eligible to receive minimum of 9 holidays annually.

     

    Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.

     

    Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. **Be** where you can do your best work,​ **begin** your purpose, **belong** to an amazing global​ team, and **become** the best version of you.