"Alerted.org

Overview

Be inspired. Be rewarded. Belong. At Emory Healthcare.

At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide:

• Comprehensive health benefits that start day 1

• Student Loan Repayment Assistance & Reimbursement Programs

• Family-focused benefits

• Wellness incentives

Ongoing mentorship, development, leadership programs...and more

8:30a-5:00p / Full Time / 40hrs

Description

JOB DESCRIPTION:

+ Acts as a first point of contact within the Scheduling Department for new and reoccurring patients & physician offices scheduling various outpatient/inpatient appointments across Emory Healthcare.

+ Answer inbound calls in high volume call center environment.

+ Greets callers in an enthusiastic manner providing exceptional customer service and positive attitude at all times.

+ Enters all patient demographic, medical and financial information accurately into Cerner Millennium Scheduling system.

+ Maintain basic understanding of insurance, pre-certification and referrals.

+ Performs scheduling functions in accordance with policies and procedures.

+ Responsible for the scheduling, rescheduling and cancellation of all outpatient and procedures These services include but not limited to: radiology, laboratory, cardiopulmonary, sleep center, rehab services, outpatient services, and dietitian services.

MINIMUM QUALIFICATIONS:

+ High School diploma or GED required.

+ AS/BS degree in Business Administration, Healthcare or other related field preferred.

+ Minimum 1 year of medical office experience, scheduling environment or call center required.

+ One year customer service experience.

+ Strong verbal/written communication and organizational skills.

+ Knowledge of medical terminology preferred.

PHYSICAL REQUIREMENTS (Medium Max 25lbs): up to 25 lbs, 0-33% of the work day (occasionally); 11-25 lbs, 34-66% of the workday (frequently); 01-10 lbs, 67-100% of the workday (constantly); Lifting 25 lbs max; Carrying of objects up to 25 lbs; Occasional to frequent standing & walking, Occasional sitting, Close eye work (computers, typing, reading, writing), Physical demands may vary depending on assigned work area and work tasks.

ENVIRONMENTAL FACTORS: Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include, but are not limited to: Blood-borne pathogen exposure Bio-hazardous waste Chemicals/gases/fumes/vapors Communicable diseases Electrical shock, Floor Surfaces, Hot/Cold Temperatures, Indoor/Outdoor conditions, Latex, Lighting, Patient care/handling injuries, Radiation, Shift work, Travel may be required. Use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks.

Additional Details

Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.

Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare’s Human Resources at [email protected] . Please note that one week's advance notice is preferred.

Connect With Us!

Connect with us for general consideration!

**Division** _Emory Johns Creek_

**Campus Location** _Johns Creek, GA, 30097_

**Campus Location** _US-GA-Johns Creek_

**Department** _EJC Operating Room_

**Job Type** _Regular Full-Time_

**Job Number** _158804_

**Job Category** _Clerical & Administrative_

**Schedule** _8:30a-5p_

**Standard Hours** _40 Hours_

**Hourly Minimum** _USD $18.42/Hr._

**Hourly Midpoint** _USD $22.44/Hr._

Emory Healthcare is an Equal Employment Opportunity employer committed to providing equal opportunity in all of its employment practices and decisions. Emory Healthcare prohibits discrimination, harassment, and retaliation in employment based on race, color, religion, national origin, sex, sexual orientation, gender identity or expression, pregnancy, age (40 and over), disability, citizenship, genetic information, service in the uniformed services, veteran status or any other classification protected by applicable federal, state, or local law.