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Introduction

Supports both the development of new Public Sector business opportunities and the delivery of Public Sector services to clients. Develops strategy for assigned Public Sector accounts and participates in the development of overall strategy. Responsible for overall performance for assigned Public Sector accounts and for servicing and selling Public Sector solutions in other accounts/Industries/Services.

Employees in this specialty have the experience and knowledge to support both the sales of new business opportunities and the delivery of services to clients. They must understand large and complex services engagements in their area of expertise, including the appropriate methods and skills needed to solve business problems in the client's industry. They establish strong, trusted relationships with clients through their ability to articulate solutions, and other areas of IBM used in the delivery of complex services. They identify new business opportunities, creatively participate in the development and sales of solutions, and assist IBM in winning the business. When not participating in sales activities such as new business development or bid and proposal activity, they support and lead billable client activities within their area of practice and participate in related Sector, Solution, or Community activities. They are accountable for the financial success of engagements directly managed, as well as the generation of services revenue with the sales of new business.

Your role and responsibilities

• Provides sub-industry delivery leadership: oversees the development and strategic direction of multiple customer engagements within a blended delivery model.

• Jointly drive methodology and service delivery framework with the IBM practices for Oracle services.

• Lead the improvement of customer engagement processes, tracking and monitoring tools and systems.

• Continuously coach and mentor; measuring competency at all levels of consultants within the practice and play an active role to ensuring adequate staffing levels and team member engagement.

• Proactively manage risk throughout all phases of implementation including client expectations, engagement complexity, pricing, staffing mix and any additional areas that could impact deliverables.

• Promptly communicate, engage, and act, as appropriate, to remedy client satisfaction issues that may occur prior to, during and after an engagement.

• Work with marketing and sales teams to promote the sub-industry differentiation to our key partners.

• Develop strong multi-disciplinary relationships across the business to enable the achievement of qualified sales pipeline.

• Stay abreast of the market trends and the competitive landscape to drive innovation and positioning in the market.

• Provide thought leadership internally and externally by promoting next generation technology skills, IP opportunities and capabilities throughout the organization and the external market.

• Manage customer escalations, and support service delivery managers to identify and prioritize the opportunities to improve. Drive continuous improvements by innovation in existing processes or services to continuously increase customer satisfaction or reinforce effectiveness.

• Implement and measure key KPI’s for the business and implement corrective action plans when necessary.

• Lead negotiations and stakeholders management within the customer portfolio of the sub-industry.

This Job can be performed from anywhere in the US.

Required technical and professional expertise

* 15+ years of experience in consulting, with a strong focus on Oracle services and enterprise delivery.

* Proven leadership in managing large-scale, multi-client engagements across a blended delivery model (onshore/offshore).

* Experience developing and implementing service delivery frameworks and methodologies in collaboration with cross-functional teams.

* Track record of coaching and mentoring consultants, including competency assessment and career development.

* Demonstrated success in risk management, including pricing strategy, staffing mix, and client expectation alignment.

* Strong background in client relationship management, including handling escalations and driving satisfaction.

* Experience working with sales and marketing teams to position sub-industry solutions and drive pipeline growth.

* Deep understanding of sub-industry trends, competitive landscape, and innovation opportunities.

* History of thought leadership, including speaking engagements, publications, or internal enablement initiatives.

* Experience with KPI development and performance tracking, including corrective action planning.

* Strong stakeholder management and negotiation experience, especially within complex customer portfolios.

Preferred technical and professional experience

Hiring manager and Recruiter should collaborate to create the relevant verbiage.

IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.