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Welcome to the intersection of energy and home services. At NRG, we’re driven by our passion to create a smarter, cleaner and more connected future.

Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes.

Summary:

As a Case Manager on the team, you will assist Vivint DTH Sales Representatives and customers with creating, disputing, and fulfilling requests associated with Vivint’s DTH Buyout and Doorbell exchange programs. We take great pride in doing quality work with a sense of urgency to help our sales representatives and customers transition smoothly from other security companies to Vivint.

Primary Responsibilities:

+ Investigate/research customer inquiries or disputes regarding the DTH buyout or doorbell exchange programs.

+ Assist Vivint customers and sales representatives with fulfilling, addressing, and creating/denying a buyout or doorbell exchange.

+ Document customer and sales representative interactions.

Required Skills:

+ Proficient communication skills (verbal and written)

+ Friendly disposition – White glove customer service

+ Excellent problem-solving skills to determine the best plan of action

+ Must be able to multitask while using different internal programs

+ Ability to adapt to system/process changes quickly while retaining new information

+ Knowledge of Microsoft Office applications (Teams, Outlook, Excel, etc.)

+ Knowledge of Salesforce is preferred, but not necessarily required.

Required Education/Experience:

+ High School Graduate, GED, or equivalent

+ Must be at least 18 years of age

+ Ability to pass a background check

+ Be able to type a minimum of 35 wpm

+ If already a Vivint employee, currently meeting all department performance expectations. Cannot be on any form of a final write-up (behavioral, attendance, etc.)

+ Been in the current position for a minimum of 90 days.

Here are some highlighted perks you should ask us about:

+ Free daily lunch and drinks on site

+ Paid holidays and flexible paid time away

+ Employee/Friends/Family Discounts

+ Onsite health clinic, gym, gaming tables

+ Medical/dental/vision/life coverage & 24/7 Medical Hotline

+ 401(k) + Employer Match

+ Employee Resource Groups

_WORKING CONDITIONS:_

_This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines._

NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Vet/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

Official description on file with Talent.

Vivint, an equal opportunity employer, does not consider any protected traits (e.g., race, creed, color, religion, gender, national origin, non-job-related disability, age, or any other protected trait) when hiring—under federal, state, and local laws. We are a drug-free environment. We do not conduct pre-employment drug screening; however, we do conduct random drug testing on site.