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Introduction

Product education engineers use their technical experience to create evergreen, on-demand content that demonstrates our products’ value to users. As a Product Education Engineer at HashiCorp, you will build hands-on, code-complete tutorials and how-to documentation that help developers and DevOps professionals become experts in HashiCorp’s tools. You will be a source of truth for operational recommended practices and implementation guidance. You will contribute to certification exams as a product SME, and contribute feedback into engineering teams to improve our products before they reach our users. In this role you will support HashiCorp’s infrastructure product line: Terraform, Packer, Waypoint, Vagrant, and Sentinel.

Find examples of the work you would do here: [1] https://developer.hashicorp.com/terraform/tutorials

References

Visible links

1. https://developer.hashicorp.com/terraform/tutorials

Your role and responsibilities

In this role you will work with people across many different functions including product, engineering, sales engineering, and customer success. You will take feedback and requests, come up with solutions to real-world problems, and document those solutions for others to learn from.

In this role you can expect to

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Build and write hands-on, code complete tutorials and hosted terminal sessions to help practitioners learn HashiCorp products.

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Produce diagrams, videos, and other media to cover a range of learning styles and needs.

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Write recommended and best practice guides for using HashiCorp products in production.

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Curate educational resources created by other HashiCorp staff and the open source community.

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Collaborate with other education engineers, sales engineers, product management, engineering, and solution architects to understand customer use cases and document solutions to their problems.

Required technical and professional expertise

Candidates who are a good fit for this role will be passionate about DevOps teaching, and education.

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2+ years of experience in a technical role such as DevOps engineer, sales engineer, technical account manager, customer success engineer, enterprise architect, software engineer, or other relevant work experience.

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Experience developing, deploying, or running applications or services in the cloud.

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Experience teaching technical topics by using adult education best practices. This could be as a technical evangelist, trainer, or technical content writer.

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The ability to write clearly in a specific voice and style.

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The ability to organize content into logical structures that are easy to navigate.

Preferred technical and professional experience

Preferred skills

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Experience with Terraform is very strongly preferred.

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Experience with any HashiCorp product.

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Experience reviewing and acting on analytics to improve user experiences.

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Experience operating and maintaining cloud infrastructure in a production environment.

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Experience creating audio or video content.

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Experience with graphic design or visual explanations.

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Experience delivering curriculum, exams, and certifications via training partners.

IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.