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How you'll help us Keep Climbing (overview & key responsibilities)

At Delta, our Digital Experience Team is the driving force behind shaping cohesive and impactful digital journeys. We are committed to human-centered design to address the dynamic needs of today’s users while advancing future possibilities. Our approach involves transitioning from individual skill teams to collaborative Design and UX teams with a continued focus on design excellence that sets the bar for digital experiences and inspires product and teams at Delta. We are inviting top-tier talent to join us in this journey to drive the creation of exceptional digital experiences for our customers and employees

The Design Ops Project Manager will join our Design Operations team and play a critical role in driving operational excellence across our Digital Design, UX, Content, Retail & Merchandising team. They will be responsible for managing cross-functional initiatives, optimizing workflows, and ensuring seamless coordination between stakeholders and tools—especially Workfront.

Specific activities include but are not limited to:

+ Organize and coordinate intake and management of projects for a cross-functional team that includes Audience Strategy, Merchandising, Optimization, Content Management and Strategy, User Research and Design functions

+ Develop and execute project plans, timelines, and deliverables including scope definition and resource allocation

+ Monitor project progress, identify potential roadblocks, and implement corrective actions throughout the project journey

+ Report project status to leaders and stakeholders from various departments (e.g., Digital, Marketing, Loyalty, etc.)

+ Facilitate communication, collaboration, and alignment across stakeholder teams both inside and outside of Digital

+ Socialize the Digital process to other teams; ensure clarity in roles, responsibilities, and expectations

+ Help shape how our teams work together to deliver high quality front-end solutions for applications across Delta’s digital ecosystem, including but not limited to delta.com and the Fly Delta app

+ Support roadmapping, workflow optimization, reporting, and user enablement of workflow tools like Adobe Workfront and Aha!. Serve as a primary administrator and power user of these tools

+ Support change management and adoption of new tools or processes

What you need to succeed (minimum qualifications)

+ At least 3 years of relevant professional experience delivering programs that affect people and processes, ideally in project management, consulting, design operations or business operations

+ Proven ability to manage complex projects with multiple stakeholders and tight deadlines

+ Strong program, project, and stakeholder management skills

+ Expertise in measuring impact, identifying risks, and focusing projects on priorities that accomplish outcomes

+ Strong time management, communication, and negotiation skills

+ Consistently prioritizes safety and security of self, others, and personal data.

+ Embraces diverse people, thinking, and styles.

+ Possesses a high school diploma, GED, or high school equivalency.

+ Is at least 18 years of age and has authorization to work in the United States.

What will give you a competitive edge (preferred qualifications)

+ Experience with Agile project management methodologies

+ Previous experience managing ops for large cross-functional design teams is a plus.

+ Experience working across digital products and channels

+ Exposure to Adobe Workfront and Aha!

Benefits and Perks to Help You Keep Climbing

Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience and Servant Leadership – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:

+ Competitive salary, industry-leading profit sharing program, and performance incentives.

+ 401(k) with generous company contributions up to 9%.

+ New hires are eligible for up to 2-weeks of vacation. This is earned for use in the following vacation year (April 1 – March 31).

+ In addition to vacation, new hires are eligible for up to 56 hours of paid personal time within a 12-month period.

+ 10 paid holidays per calendar year.

+ Birthing parents are eligible for 12-weeks of paid maternity/parental leave.

+ Non-birthing parents are eligible for 2-weeks of paid parental leave.

+ Comprehensive health benefits including medical, dental, vision, short/long term disability and life insurance benefits.

+ Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages.

+ Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health.

+ Domestic and International space-available flight privileges for employees and eligible family members.

+ Career development programs to achieve your long-term career goals.

+ World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint.

+ Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies.

+ Recognition rewards and awards through the platform Unstoppable Together.

+ Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare.

Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta’s online system, or at any point in the selection process. To request a reasonable accommodation, please click here