• Delta Vacations Analyst, CI and Res Performance

    Delta Air Lines, Inc. (Atlanta, GA)


    How you'll help us Keep Climbing (overview & key responsibilities)

     

    Delta Vacations, a Delta Air Lines company, is seeking a CI & Res Performance Analyst. Responsible for identifying insights through different customer feedback channels, that better the customer experience and improve NPS. This role will join the Omni-Channel Analytics team, reporting directly to the CI & Res Performance Associate Manager.

    HOW YOU WILL HELP US DELIVER EXPERIENCES THAT MATTER

    (OVERVIEW & KEY RESPONSIBILITIES)

    In this function, you will be responsible for extracting, synthesizing, and analyzing data to inform business strategy, improve customer experience, and achieve company objectives. This role partners closely with multiple departments to identify actionable insights that translate into practical business solutions that make a tangible impact

    WHAT ELSE WILL YOU BE DOING (ESSENTIAL FUNCTIONS)

    + Work closely with cross-functional teams and establish meaningful working relationships to ensure collaboration and consistency with data sharing and reporting.

    + Gather and analyze data from various sources, including, but not limited to, web analytics, customer feedback, business performance, and competitive research, to identify patterns and trends.

    + Compile data into forecasts, reports, dashboards, and presentations to effectively communicate insights to stakeholders across the organization.

    + Leverage insights to drive improvements in customer and user experiences across multiple channels, providing strategic recommendations and action-oriented solutions.

    + Monitor performance of promotions, campaigns, strategy implementations, updates, and enhancements, ensuring relevant teams are informed and aware.

    + Develop and apply domain expertise to analyses that support strategy for Delta Vacations digital, product, marketing, sales, revenue, finance, customer experience, and reservations and support teams, among others.

    + Prioritize and successfully manage multiple projects and deadlines simultaneously.

    + Demonstrate exceptional written and verbal communication skills to convey insights and recommendations clearly to diverse audiences, including leadership, teams, and customers.

     

    This full-time position is located at Delta Vacations Headquarters in Atlanta, Georgia. In addition to the ongoing career and compensation advancement opportunities, we are proud to offer a competitive benefits package which includes medical, dental and vision coverage options. Other benefits include 401(K), paid vacation, paid holidays, and personal time off. In partnership with Delta Air Lines, we also offer air travel privileges and low-cost vacation opportunities.

    SALARY

    $49,645 - $80,110 annually

    WORK ENVIRONMENT

    Delta Vacations Corporate Headquarters, Atlanta, Georgia

    POSITION TYPE/STANDARD SCHEDULE

    Full-Time, Monday through Friday; 8:30 a.m. to 5 p.m. Occasional evening and weekend may be required as job duties demand.

    TRAVEL

    Domestic travel may be required to fulfill assigned responsibilities.

     

    We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

    What you need to succeed (minimum qualifications)

    + Candidates for this position may have completion of a Bachelor’s degree from four-year college or university; or equivalent work experience; or equivalent combination of education and experience (Business, Economics, Math or Engineering majors preferred)

    + Strong analytical skills

    + Strong PC skills including MS Excel, Word, and PowerPoint

    + 2 years of experience working in Analytics, Strategy, Customer Insights, or similar field required

    + Experience with data visualization and analytics tools such as PowerBI, Tableau, SAS, SQL, or similar tools

    + Consistently prioritizes safety and security of self, others, and personal data

    + Embraces diverse people, thinking, and styles

    + Possesses a high school diploma, GED, or high school equivalency

    + Is at least 18 years of age and has authorization to work in the United States

    What will give you a competitive edge (preferred qualifications)

    + Experience with survey platforms (Qualtrics, Medallia, etc)

    + Travel industry experience

     

    Benefits and Perks to Help You Keep Climbing

     

    Delta Vacations values care, integrity, resilience, servant leadership, and collaboration. Our employees are an important key to our success. Join us to explore a career, see the world, and enjoy great compensation and benefits.

     

    + Competitive salary, profit-sharing program, recognition, and performance incentives.

    + 401(k) with generous company contributions up to 5%.

    + Paid time off including vacation, holidays, paid personal time, birthing parent, and parental leave.

    + Comprehensive health benefits including medical, dental, vision, short/long term disability, and life benefits.

    + Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages.

    + We offer comprehensive wellbeing programs to support your overall health, including an employee assistance program, free financial mentoring, and abundant mental health resources.

    + Domestic and International space-available flight privileges for employees and eligible family members.

    + Career development programs to achieve your long-term career goals.

    + Access to more than 500 discounts, specialty savings, and voluntary benefits through Delta Perks such as car and hotel rentals, Delta Vacations Packages, auto, home, and pet insurance, legal services, and childcare.

     

    Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta’s online system, or at any point in the selection process. To request a reasonable accommodation, please click here