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Cleveland Clinic's Stephanie Tubbs Jones Health Center provides the communities in and around East Cleveland with easy access to healthcare, financial and social services in one convenient location. Here, you will work alongside a passionate and dedicated team, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.

Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As a Patient Access Coordinator, you will help us continue serving as a top leader of care by organizing and coordinating the activities and flow of work for the patient access area. Your efforts focus on optimizing your team and driving improvements, ultimately enhancing the Cleveland Clinic and positively impacting the community as a whole.

A caregiver in this position works 8:00am to 4:30pm. This position will also float to Langston Hughes and Public Square in Downtown Cleveland, in addition to being stationed at Stephanie Tubbs Jones Health Center.

A caregiver who excels in this role will:

+ Organize and coordinate the activities and flow of work for the patient access area.

+ Assign tasks, monitor performance, and assist in training patient service representatives.

+ Screen candidates, recommend hiring, conduct performance appraisals, and recommend corrective counseling.

+ Develop, implement, and oversee programs to improve appointment utilization such as, reminder, follow-up on no-show/cancellation program.

+ Coordinate activities and resolve operational problems.

+ Adjust employees, patients, and physicians' schedules to respond to operational problems.

+ Control and audit the reconciliation of day sheets, including adjusting statistics in the computer data bank.

+ Produce reports as needed.

Minimum qualifications for the ideal future caregiver include:

+ High School Diploma or GED

+ Two years Cleveland Clinic outpatient scheduling experience or other equivalent position, which includes interacting with patients, physicians and other departments on a problem resolution basis

+ OR Minimum three years external outpatient scheduling experience where demonstrated experience includes resolving patient scheduling and the coordination of the work of others

+ OR Associate Degree may substitute for one year of experience

+ OR Bachelor's Degree may substitute for the experience requirement

Physical Requirements:

+ Requires frequent data entry, sitting, standing and walking. Normal or corrected vision, hearing and speech. Occasional lifting or pushing up to 25 pounds.

Personal Protective Equipment:

+ Follows standard precautions using personal protective equipment as required.

Pay Range

Minimum hourly: $16.47

Maximum hourly: $23.61

The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate's actual compensation will be determined after taking factors into consideration such as the candidate's work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic's benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities