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Employment Type:

Full time

Shift:

Description:

Position Overview

The Hospice Scheduling Supervisor is responsible for supervising and supporting the daily functions of the Scheduling Department, under the direction of Scheduling Manager. Supervises agency schedulers in their daily assignments. Oversee incoming referrals and coordinate the timely initiation of services. Supports the Schedulers in assigning clinicians, with clinician continuity and patient clinical needs the foremost priorities, to meet our referral sources’ and clients' expectations. May also provide multiple site Homecare and/or and Hospice support.

Supervision Exercised

+ Personnel Support/Management: Supervises all schedulers in collaboration with Scheduling Manager and Clinical Leadership.

Why Join Us?

_Start Here… Grow Here... Stay Here!_

At our core, we believe in building careers, not just jobs. Many of our team members stay with us for the long haul—and for good reason. Our culture is built on support, growth and opportunity.

What You Can Expect:

+ **Consistent, Reliable Workloads**   Enjoy steady assignments with guaranteed hours—no surprises.

+ **Competitive Pay & Low-Cost Benefits**   Get exceptional coverage and real savings that make a difference.

+ **Supportive Leadership**   Our management team is here to help you succeed every step of the way.

+ **Career Growth Opportunities**   Every leader on our team started in a field role—your path to leadership starts here.

+ **Fast Hiring Process**   Quick interviews and job offer—because your time matters.

What You Will Do:

+ Oversee scheduling processes by maintaining and updating in a shared file or program.

+ Ensure scheduling is performed in accordance with defined policy and procedure.

+ Assists in the identification, development, and implementation of new initiatives and process changes as

+ assigned by scheduling manager.

+ Assign preceptors to New Hires and assist with orientation/training.

+ Maintains scheduling department calendar to ensure adequate daily staffing, including weekend and holiday coverage as well as assignment/management of PTO

+ Facilitates team communication by responding to staff requests timely and appropriately.

+ Coordinates scheduling/clinical team huddles to review pending admissions and clinical staffing ratios/volume.

+ Supports implementation of scheduling cross-coverage between agencies.

+ Oversee incoming referral flow and ensure the scheduling team coordinates the timely initiation of Homecare and Hospice service.

+ Tracks ongoing performance issues and submits action plans to Scheduling Manager to resolve them.

+ Supports Timely Initiation of care initiatives in ensuring SOCs/ROCs are scheduled in 48hrs.

+ Covers scheduling team, when necessary, as identified by Scheduling Manager.

• Minimum Qualifications:

+ High School Diploma or GED; Bachelors' degree preferred.

+ 2-4 years' experience working in home care and/or hospice industry; scheduling experience required.

+ Demonstrates understanding and interpretation of Medical Terminology.

+ Must be able to communicate effectively with internal and external customers.

+ Must possess excellent clear oral & written communication skills.

+ Working knowledge of standard office equipment.

+ Proficient in the use of scheduling software.

+ Demonstrates a commitment to customer service and accepts challenges to improve processes.

+ Ability to consistently demonstrate commitment to the mission and Organizational Code of Ethics and adhere to the Compliance Program.

**Benefits Highlights** :

+ Day 1 Benefits - Health, dental and vision insurance

+ Daily Pay

+ Employee Referral Reward Program

+ Short and long-term disability

+ Tuition Reimbursement

+ 403b

+ Generous paid time off

+ Comprehensive orientation

About Trinity Health At Home – Southeast Michigan

Trinity Health At Home – Southeast Michigan is a member of  Trinity Health At Home , a national home care, hospice and palliative care organization serving communities throughout eleven states. As a faith-based, not-for-profit agency, we serve patients and families in the comfort of home, offering skilled nursing, therapy (physical, occupational, speech) and medical social work. We are Medicare-certified and accredited by The Joint Commission. Learn more about us at  TrinityHealthAtHome.org/Michigan .

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

EOE including disability/veteran