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CUSTOMER SERVICE REPRESENTATIVE I (Collection)

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CUSTOMER SERVICE REPRESENTATIVE I (Collection)

Salary

$18.76 - $19.93 Hourly

Location

1400 Lubbock

Job Type

Full Time

Job Number

37933

Department

Municipal Courts Department

Opening Date

01/08/2025

Closing Date

1/15/2026 11:59 PM Central

+ Description

+ Benefits

+ Questions

POSITION OVERVIEW

Applications accepted from: ALL PERSONS INTERESTED

Posting Number:37933

Department: Municipal Courts

Division: Collections and Compliance Division

Reporting Location: 1400 Lubbock Street

Workdays & Hours: Monday – Friday 8:00 a.m. – 5:00 p.m.**Subject to Change*

DESCRIPTION OF RESPONSIBILITIES

Municipal Courts currently have full-time employment opportunities available for a Customer Service Representative in our Deferred Payment Group, Mail Compliance, and One Call Solution Center for individuals who are professional, customer service oriented, exhibit excellent listening skills, possess attention to detail and problem-solving techniques, demonstrate exceptional organizational skills, and self-motivated. As an official of the Court, your responsibilities may include, but are not limited to the following:

Deferred Payment

+ Group Create deferred payment installment plans ordered by the courts.

+ Make outbound deferred payment courtesy calls for timely installments.

+ Provide deferred payment extensions upon requests.

+ Periodic scheduled rotation to alternate court locations.

+ Other assigned administrative and customer service-related responsibilities.

Mail Compliance

+ Open, sort, and distribute U.S. Postal and Courier Service mail.

+ Review and process court-related mail/email requests for individuals who opt out of appearing in court

+ Scan documents into the Court’s case management system for judicial review

+ Data entry of payments by cash, check, credit card, and money order in the Court’s case management system.

+ Moderate level of phone/email/written contact with the public, attorneys, court staff and law enforcement.

+ Proofread outgoing correspondence.

+ Other assigned administrative and customer service-related responsibilities.

One Call Solution

+ Answer court-related calls in a high-volume call center environment.

+ Make out-bound collection calls for delinquent court fines and/or fees via credit card

+ Data entry of case-related information and payments in court’s case management system.

+ Periodic scheduled rotation to alternate court locations.

+ Other assigned administrative and customer service-related responsibilities.

Working Conditions

This position is physically comfortable; the individual has discretion about walking, standing, etc. in a normal office environment. Must submit to annual background checks.

MINIMUM REQUIREMENTS

EDUCATION REQUIREMENTS

Requires a high school diploma or a GED.

EXPERIENCE REQUIREMENTS

Six (6) months of administrative or customer service-related experience is required.

Substitution: An Associate's degree may be substituted for the experience requirement.

LICENSE REQUIREMENTS

None

PREFERENCES

Preferences shall be given to candidates that have the following:

+ Administrative, collections and call center experience.

+ Strong interpersonal and communication (verbal/written) skills.

+ Bilingual proficiency in Spanish.

+ Proficiency in Window and Microsoft Office environment (Excel, Outlook, and Word).

+ 1 Year of Administrative experience is Preferred.

**Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidate the position, and all other factors in accordance with Executive Order 1-6.*

GENERAL INFORMATION

SELECTION / SKILLS TESTS REQUIRED

None; however, the department may administer, and the applicant must successfully complete a skills-assessment relevant to job description.

SAFETY IMPACT POSITION NO

If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

SALARY INFORMATION

Factors used in determining the salary offered include the candidate’s qualifications as well as the pay rates of other employees in this classification.

PAY GRADE: 13

APPLICATION PROCEDURES

Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov.

To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call (832)393-7238.

If you need special services or accommodations, call (832)393-7238. (TTY 7-1-1)

If you need login assistance or technical support call 855-524-5627.

Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.

All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.

EOE Equal Opportunity Employer

The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.

The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include:

+ Medical

+ Dental

+ Vision

+ Wellness

+ Supplemental Insurance

+ Life insurance

+ Long-term disability

+ Retirement pension

+ 457 deferred compensation plan

+ Employee Assistance Program

+ 10 days of vacation each year

+ 13 city holidays, plus one floating holiday

+ Compensable Sick Leave

+ Personal Leave

+ Flexible schedules

+ Hybrid-Telework for eligible positions

+ Professional development opportunities

+ Transportation/parking plan

+ Section 125 pretax deductions

+ Dependent Care Reimbursement Plan

+ Paid Prenatal, Parental and Infant Wellness Leaves

+ Healthcare Flexible Spending Account

For plan details, visit http://www.houstontx.gov/hr/benefits.html

01

Are you a veteran who served on active duty in the Armed Forces (United States Army, Navy, Air Force, Marine Corps, or Coast Guard) for more than 90 consecutive days and received either an honorable discharge or a general discharge under honorable conditions?

+ YES

+ NO

02

Which best describes your completed education and verifiable work-related experience?

+ High School Diploma or GED WITH AT LEAST Six (6) months or more of verifiable administrative or customer service-related experience.

+ High School Diploma or GED and LESS THAN Six (6) months administrative or customer service-related experience.

+ Associate Degree or Higher

+ None of the above

03

In your most current or previous employment, how many years of verifiable customer Service experience do you have?

+ Less than 6 months verifiable customer Service experience

+ 6 months of verifiable customer Service experience

+ 1 year of verifiable customer Service experience

+ 2 years of verifiable customer Service experience

+ 3 years of verifiable customer Service experience

+ More than 3 years of verifiable customer Service experience

+ None of the above

04

What language other than English, do you consider yourself fluent (read/write/speak)? (Check all that apply)

+ Spanish

+ Vietnamese

+ Chinese

+ French

+ Other

+ None of the above

05

In your most current or previous employment, how many years of administrative experience do you have working in a Call Center?

+ Less than one (1) year of verifiable experience working in a Call Center

+ One (1) year of verifiable experience working in a Call Center

+ Two (2) years of verifiable experience working in a Call Center

+ Three (3) years of verifiable experience working in a Call Center

+ Four (4) years of verifiable experience working in a Call Center

+ Five (5) years or more of verifiable experience working in a Call Center

+ I have no verifiable experience working in a Call Center

06

Please list the agencies where you have worked in a Call Center. If you have not worked in a Call Center, please indicate N/A. (Please note stating "See Resume" IS NOT an acceptable answer and may delay your application review).

Required Question