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Description

IMDb is seeking an experienced Senior UX Researcher to lead in-depth studies to better understand the needs, behaviors, and pain points of our customers and translate those insights into opportunities that create transformative digital experiences. As a Senior UX Researcher you will not only drive research at the highest levels of complexity but also shape how research and AI intersect across our IMDb products and businesses. This is a rare opportunity to influence the creation and direction of AI-powered solutions that facilitate deep customer understanding and strategic research insights. You will identify and deliver these key insights and strategies, partnering closely with design, engineering, product leaders and business intelligence to push the boundaries of what's possible with AI-driven user experiences.

Key job responsibilities

- Vision and Strategy: Own the UX research vision and strategy across IMDb businesses and products, ensuring these insights drive intuitive, elegant, and scalable customer experiences

- Advanced Research Methods: Independently design and lead quantitative and qualitative research projects, including survey design, statistical analysis, and behavioral analytics

- User Segmentation: Inform segmentation studies and persona development specific to our customer audiences

- Data Synthesis and Storytelling: Triangulate research insights with engagement metrics to create compelling narratives that drive product improvements and business strategy

- Research Synthesis and Integration: Synthesize findings from research work streams to identify patterns and opportunities across the fan and professional experiences.

- AI-focused Research: Set the bar for AI-focused user research by developing and adapting methodologies to understand how customers interact with AI systems, building trust and driving adoption

- Stakeholder Influence: Build mechanisms for regularly communicating insights and influence decision-makers at all levels to act on research findings, driving customer delight and business objectives

About the team

At IMDb, we leverage the power of our database, creating experiences that allow customers to interact with our content in new and engaging ways. Come join a high-performing team of design and research leaders working in a fun space (movies and TV). Build your career! Work with smart people that insist on the highest standards and will work to help you grow and develop. Be part of a small org with top notch designers and a leadership team that values and understands the importance of design. IMDb is a lot like working for a smaller company with all of the big company benefits. We know each other, we like each other, we collaborate well, we share a passion for movies and TV, and every quarter we celebrate that with movies and dinners with our Founder. If you're interested, please contact [email protected]!

Basic Qualifications

- 5+ years of proven success leading User Research projects with demonstrated impact experience

- 5+ years of hands-on work with: field research, ethnography, lab-based user testing, remote testing, paper prototype testing, iterative prototype testing, concept testing, and survey design experience

- Bachelor's degree in HCDE, Human Factors, Cognitive Psychology, or a related field

- Experience in leading User Research projects with demonstrated impact

- Experience with field research, ethnography, lab-based user testing, remote testing, paper prototype testing, iterative prototype testing, concept testing, and survey design

- Experience with all aspects of research (study design, recruiting, moderation, analysis, reporting)

- Experience with behavioral data collection, quantitative data analysis, and statistics

- Have a portfolio demonstrating past work experience and deliverables (e.g., study plans, reports, personas)

Preferred Qualifications

- Master's degree in Human Factors, HCDE, Cognitive Psychology or equivalent

- Experience in a technical field (software development, network development, IT, other related)

- Experience with UX Research in non-US markets

- Experience working in a highly Agile/Scrum environment

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $137,000/year in our lowest geographic market up to $226,500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.