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Street Outreach Worker

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Street Outreach Worker

Salary

$49,982.40 - $99,985.60 Annually

Location

Coleman A Young Municipal Center, MI

Job Type

Temporary Special Service Staff

Job Number

202501HRDARPA929102MGH1

Department

Housing & Revitalization

Opening Date

01/08/2026

Bargaining Unit

9801-Administrative Special Service-Non-Exempt

+ Description

+ Benefits

Description

Street Outreach Worker is an entry level professional within the Housing and Revitalization Department’s (HRD) Homelessness Solutions Division that receives close direction from higher level Program Analysts and supervision from a Supervisor.

The Homelessness Solutions Division is structured to meet the needs of those at risk or experiencing homelessness, focusing on those who are unsheltered.

A Street Outreach Worker is responsible for responding to outreach requests from a variety of City Departments but mainly coordinating with internal HRD staff, the Detroit Police Department, the General Services Department, and the Mayor’s Office. In addition to internal departmental referrals, outreach workers will also respond to community requests for services. Once engaged, the staff will attempt diversion to a safe place. If not successful, staff will be responsible for connecting households to CAM, emergency shelter, and other community resources. All interactions must be documented in the Homelessness Information Management System (HMIS) and other databases, as directed.

The Program Analyst I – Detroit Housing Services - Code Blue Emergency Outreach Worker is an entry-level professional located within the Housing and Revitalization Department’s (HRD) Detroit Housing Services Office that receives significant direction and guidance from Program Analyst II, III and IV. The Detroit Housing Services Office (DHS) looks to address city-wide housing insecurity with preventative, responsive and broadly available measures. The Housing Services Office is structured to meet a broad range of housing needs faced by residents, through an internal continuum of services and as a participant’s housing needs change, so does the type of services available to them within the program.

The Program Analyst I - Code Blue Emergency Outreach Worker will maintain contact with a revolving case load, and/or perform outreach to a set of addresses, stakeholders or housing sites, with indicated goals determined by the interaction type. Additionally, responsibilities include utilizing electronic systems to closely maintain a record of contact, resources and outreach outcomes.

Examples of Duties

+ Manage a daily outreach schedule to locate and perform intake with households experiencing unsheltered homelessness

+ Interface with other city staff, including Detroit Police Officers

+ Use a daily call list to outreach and complete case management tasks

+ Perform on-site intake and needs assessment interviews

+ Create client profiles and document case notes

+ Attend resource trainings in order to be knowledgeable about community resources and about the applications needed to access them

+ Prepare resource applications for community services on behalf of residents and tracking application submission

+ Establish and maintain collaborative working relationships with community resource organizations

+ Gain trust and respect of clients and potential clients based on shared experience, mutual support, and perspectives.

+ Provides street outreach in tandem with other Outreach Staff and Outreach Teams

+ Engage clients who are defined as unsheltered in a respectful manner

+ Mentor the client on navigating human service systems.

+ Directly engages community partners, service providers, and landlords/property managers.

+ Assist clients with obtaining necessary documentation required for housing placement.

+ Assist the clients through the Housing Choice Voucher process when scoring for Rapid Rehousing, including facilitating housing placement, and attending lease signings.

+ Assist clients through the Permanent Supportive Housing process when scoring for PSH, including obtaining documentation, attending appointments and lease signings.

+ Assist clients in understanding and abiding by their lease obligations.

+ Assist clients in obtaining furniture and other necessary household items.

+ Complete additional tasks as needed

+ Performs special projects and other duties as assigned

+ Advocate with stakeholders around permanent housing resources.

+ Maintain regular and documented contact with residents and stakeholders around housing related needs.

+ Develop and maintain working knowledge of relevant social services systems and agencies to ensure client access to appropriate services.

+ Attend and participate in required team meetings and trainings including but not limited to HIPAA and trauma-informed care.

+ Interpret and explain information such as eligibility requirements, program processes and resource details to internal and external stakeholders

+ Keep records of assigned cases and prepare required reports.

+ Check and compare documents, forms, applications, or other materials for accuracy, completeness, grammar, and format.

+ Use computers for various applications, such as database management or word processing.

+ Set up, manage, and develop systems for paper or electronic filing systems, record information, update paperwork, or maintain documents, such as attendance records, correspondence or other material.

+ Perform special projects and other duties as assigned.

+ KNOWLEDGE, SKILLS, AND ABILITIES

+ Prior experience coordinating efforts to assist individuals with housing related needs and concerns

+ Ability to work with people in crisis and conflict, including those facing homelessness, financial challenges, mental illness and/or chemical dependency

+ Ability to organize, prioritize multiple projects and meet deadlines in a time-sensitive environment

+ Ability to communicate clearly and professionally verbally and in writing

+ Demonstrated ability to work effectively and productively with others (including supervisors, colleagues, volunteers, clients and vendors)

+ Regular and reliable attendance

+ Ability to maintain the confidentiality of clients as well as client information and records

+ Demonstrated ability to work effectively under stressful conditions

+ Understand and maintain professional ethics and boundaries

Skill in:

+ HMIS data entry

+ Tracking data and maintaining individual case management metrics

+ Use of Smartsheet

+ Use of Microsoft Office (i.e. Word, Excel, Access, PowerPoint, and / or other office suite software packages)

+ Use of Excel functionality

+ Understanding written sentences and paragraphs in work related documents

+ Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times

+ Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems

+ Using trauma informed s

+ Establishing and maintaining good working relationship with other City employees and the public

Ability to

+ Collect, quickly interpret, and analyze information from a variety of sources, apply criteria, draw conclusions and develop recommendations, guidelines, and policies

+ Collect, quickly interpret, and analyze information from a variety of sources, apply criteria, draw conclusions and develop case management plans

+ Read, interpret, and effectively analyze individual situation reports

+ Choose the right intermediary methods or tactics to solve a problem

+ Use contemporary grants management software and other related software for program and financial management

+ Read, interpret, and effectively analyze professional and technical reports

+ Choose the right mathematical methods or formulas to solve a problem

+ Read and understand information and ideas presented in writing

+ Add, subtract, multiply, or divide quickly and correctly

+ Apply general rules to specific problems to produce answers that make sense

+ Work tactfully and effectively with employees, supervisors and managers, grantors, sub-recipients, and with elected and appointed officials and senior staff in assigned Departments and Agencies

+ Take initiative to acquire additional knowledge and education to remain current in field

+ Work as part of a team

Drive a City owned vehicle; have a Michigan Driver’s License in good standing

Medical Plan Offering for Administrative Special Services Employees

The City of Detroit is pleased to continue to provide a medical plan option to our Administrative Special Services Employees for the 2020 plan year. This plan is provided by Blue Care Network of Michigan and utilizes their PCP Focus Network. This plan provides you with the opportunity to receive an enhanced level of benefits and pay less out of your paycheck for your medical plan. There are two important requirements that you should consider and understand if you should decide to enroll in this plan. You will have to choose a primary care physician that serves within the PCP Focus network. This primary care physician coordinates your care. The network includes over 22,000 Primary Care Physicians. There are also Wellness Requirements that you (the subscriber) must meet in order to remain in the enhanced level of benefit.

Administrative Special Services Staff (Exempt) are eligible for the following benefits:

+ CURRENT SICK LEAVE – Granted (3) months of continuous service. (1) day per month, not to exceed (12) days per year.

+ VACATION – Granted (1) day per pay period, not to exceed 20 days per fiscal year

+ PAID HOLIDAYS – Granted if paid for 600 straight time hours in the (12) months prior to the holiday

+ MILEAGE REIMBURSEMENT - Granted on same basis as regular employees.

+ WORKERS COMPENSATION – Covered by applicable laws.

+ UNEMPLOYMENT COMPENSATION - Covered by applicable laws.

+ HOSPITALIZATION – You are eligible to purchase healthcare benefits for yourself and your dependents under a group rate. You will be responsible for the full premium, no employer contribution will be applied. Please review the Health Care Plan Options Booklet for more detailed information.

+ This position is not eligible for the City Pension Plan, dental, vision, optical, death, life, disability, funeral, reserve sick or jury duty.

Administrative Special Services Staff (Non-Exempt) are eligible for the following benefits:

+ CURRENT SICK LEAVE – Granted (3) months of continuous service. (1) Day per month, not to exceed (12) days per year.

+ VACATION – Granted on the following basis:

Terms of Service Vacation leave Earned

Less than 6 months None

After 6 months & (1000 work hours)5 days

After 1 year An additional 5 days

2-5 years 10 days

6-7 years 11 days

8-9 years 12 days

10-12 years 13 days

15- years15- years

+ PAID HOLIDAYS – Granted if paid for 600 straight time hours in the (12) months prior to the holiday

+ OVERTIME - Granted on same basis as regular employees.

+ MILEAGE REIMBURSEMENT - Granted on same basis as regular employees.

+ WORKERS COMPENSATION – Covered by applicable laws.

+ UNEMPLOYMENT COMPENSATION - Covered by applicable laws.

+ HOSPITALIZATION – You are eligible to purchase healthcare benefits for yourself and your dependents under a group rate. You will be responsible for the full premium; no employer contribution will be applied. Please review the Health Care Plan Options Booklet for more detailed information.

+ This position is not eligible for the City Pension Plan, dental, vision, optical, death, life, disability, funeral, reserve sick or jury duty.

Employer

City of Detroit

Address

Coleman A. Young Municipal Center 2 Woodward Ave ste 316 Detroit, Michigan, 48226

Website

http://www.detroitmi.gov/Detroit-Opportunities/Find-A-Job

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