• Technology Support

    Motion Recruitment Partners (East Point, GA)


    Technology Support

     

    East Point, Georgia

     

    Local Only

     

    Contract

     

    $25/hr - $28/hr

    Windows Support / Technical Support / Help Desk

    **Location:** Atlanta / East Point

    **Type:** Contract (Long-Term)

    Overview

    Our well-established client in the education sector is seeking a skilled Technical Support Analyst for a long-term contract engagement. This is a dynamic, multi-site support role requiring strong troubleshooting skills, excellent communication, and a service-oriented mindset. You will play a key role in ensuring the smooth operation of hardware, software, and instructional technology systems across multiple campuses.

    Key Responsibilities

    + Provide hands-on technical support to end users, resolving hardware, software, network, and instructional technology issues

    + Manage service requests using the internal ticketing system, ensuring compliance with SLAs for response and resolution times

    + Communicate effectively with the service desk and technical support coordinators regarding incident status and planned IT initiatives (e.g., online testing)

    + Assist with routine maintenance and on-site network-related repairs in coordination with the service desk

    + Maintain accurate network documentation, including LAN wiring diagrams, closet equipment configurations, and drop identifications

    + Set up and configure new hardware, workstations, and print stations, and ensure correct printer assignments

    + Track and manage hardware inventory, including deployments, repairs, and end-of-year procedures

    Required Qualifications

    + Minimum of 5 years of IT support experience in an enterprise environment

    + Strong knowledge of Windows 10/11 in a managed computing environment

    + Hands-on experience with Office 365, desktops, laptops, tablets, smartphones, and common peripherals (printers, projectors, scanners, smart boards, etc.)

    + Familiarity with IT support tools such as Active Directory, Remedy, LANDesk, or similar systems

    + Imaging experience is required; SCCM knowledge is strongly preferred

    + **CompTIA A+ certification is required, or the candidate must be willing and able to obtain A+ certification within a specified timeframe after starting the role**

    You will receive the following benefits:

    + Medical Insurance - Four medical plans to choose from for you and your family

    + Dental & Orthodontia Benefits

    + Vision Benefits

    + Health Savings Account (HSA)

    + Health and Dependent Care Flexible Spending Accounts

    + Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance

    + Hospital Indemnity Insurance

    + 401(k) including match with pre and post-tax options

    + Paid Sick Time Leave

    + Legal and Identity Protection Plans

    + Pre-tax Commuter Benefit

    + 529 College Saver Plan

     

    Motion Recruitment Partners (MRP) is an Equal Opportunity Employer. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP’s Employment Accommodation policy. Applicants need to make their needs known in advance.

     

    **Posted by:** Maya Russo

    Specialization:

    + Technical Support