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MCA, your trusted advisor for wireless communications, data, and security, is seeking an experienced** **General Manager** **in the** **Indianapolis, IN** **area to support our fast-growing** **Security** **division.

MCA seeks team members who share our values: service, growth, teamwork, and safety. As a Military Friendly Employer, we welcome veterans, with over 250 already on board. Join us and become part of the MCA family, where we prioritize both work and enjoyment. We offer competitive compensation and benefits such as Medical, Dental, Vision, 401K, PTO, Holiday Pay, Education Incentives, and more.

The **General Manager** is accountable for the **overall performance of the branch / regional area** , with full ownership of operations execution, financial results, customer satisfaction, and team development. This role serves as the senior operational leader for the market, ensuring that projects and service contracts are delivered safely, profitably, and in alignment with customer expectations and company standards.

This is a hands-on leadership role requiring strong operational judgment, financial discipline, and the ability to coach and develop teams while scaling the business.

WHAT YOU WILL BE DOING:

+ Own the day-to-day performance of the branch, leading project execution, service delivery, labor planning, scheduling, and subcontractor management.

+ Be accountable for job profitability by managing estimated vs. actual costs, margins, forecasting, and clean, timely job close-out.

+ Evaluate and qualify bookings and backlog to ensure work is executable, properly scoped, and aligned with branch capacity.

+ Own branch financial results, including gross margin, labor efficiency, cost controls, invoicing, and collections.

+ Partner closely with Sales and leadership to drive profitable growth while balancing execution risk and operational readiness.

+ Take full ownership of customer satisfaction, serving as the escalation point for key accounts and ensuring issues are resolved quickly and effectively.

+ Build, lead, and develop high-performing operations teams by coaching leaders, strengthening accountability, and developing future talent.

+ Set and reinforce expectations around safety, compliance, and operational discipline.

+ Continuously improve how the branch operates by identifying opportunities to increase efficiency, scalability, and performance.

WHAT YOU WILL BRING TO THE TEAM:

+ Education: College degree, trade school, or equivalent professional experience.

+ Experience:

+ 5+ years of progressive leadership experience in operations, service, project management, or field leadership

+ Prior responsibility for supervising projects, teams, and budgets

+ Experience managing branch or regional operations with P&L accountability.

+ Demonstrated ability to manage complex operations and lead cross-functional teams.

+ Strong financial and analytical skills, including cost control, margin analysis, and forecasting.

+ Proven leadership orientation with the ability to coach, mentor, and develop others.

+ Proficiency in Microsoft Outlook, Excel, Word, PowerPoint, and project management tools.

Preferred

+ Experience in one or more of the following industries:

+ Electronic security

+ Fire alarm & life safety

+ Building automation

+ Healthcare security environments

BENEFITS:

+ Competitive salary

+ Comprehensive benefits package.

+ Opportunities for professional development and advancement

+ Dynamic and collaborative work environment

YOUR ENVIRONMENT AND PHYSICAL REQUIREMENTS:

The physical environment requires the employee to work inside.

While performing the duties of this job, the employee is required to frequently stand, walk, sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; talk or hear; lift (overhead, waist level) from the floor, bending, frequently utilize near vision use for reading and computer use; occasionally move equipment weighing up to 15 pounds, and frequently position self to maintain computers or other equipment as needed.

TRAVEL REQUIREMENTS:

Travel as necessary to support company and customer needs.

DIRECT REPORTS:

None

WHO WE ARE

Mobile Communications America, Inc. (MCA) provides wireless communication, data, and security solutions that enhance workplace safety, security, and efficiency nationwide. Customers trust us to provide a portfolio of turn-key systems, products, and services — including two-way radio communications, vehicle uplift, security video and access control systems, BDA/DAS, remote monitoring, GPS tracking, SCADA, dispatch, mass notification, and point-to-point wireless networks. Our more than 60,000 customers span industries such as public safety, commercial, manufacturing, education, healthcare, utilities, and government. In addition to being the largest Motorola partner in the U.S., MCA has strategic partnerships with over 1,000 major manufacturers to offer an extensive portfolio of products and technologies.

WHAT WE BELIEVE

We are better together through the MCA Way: living our core values of Service First, Growth, Teamwork, and Safety. We take our work and customers seriously and believe our best work can be fun. A component of our business that embodies the MCA advantage is our “Service First DNA” culture. Service isn’t just a motto for MCA, it’s an integral part of who we are and goes beyond our customers to our employees, partners, shareholders, and communities.

_NOTE: The above statements describe the general nature and level of work performed by the person assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills, and physical demands required of personnel so classified._ _Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions._

_Mobile Communications America, Inc. is proud to be an Equal Opportunity workplace and is an Affirmative Action employer. We are committed to creating an inclusive environment that celebrates diversity. At MCA, we are “better together.”_