• Maintenance Contracts Manager

    Jacobs (Tampa, FL)


    At Jacobs, we view contracts as critical delivery instruments that translate strategy into real-world outcomes. We are seeking a Maintenance Contracts Manager to provide program-aware, field-engaged oversight of roadway maintenance contracts supporting Florida’s Turnpike Enterprise.

     

    This role ensures that maintenance contracts are executed in the spirit and intent of the agency’s objectives, not merely in minimum technical compliance. Embedded within the Operations Centers, the Maintenance Contracts Manager maintains close alignment with operational conditions while remaining focused on contract performance, accountability, and stewardship of public value.

     

    The Maintenance Contracts Manager reinforces an agency mindset—ensuring contractors understand expectations, performance standards are applied consistently, and contract mechanisms are used to support safety, reliability, customer experience, and asset stewardship.

    Your Impact

    • Ensure maintenance contracts deliver the outcomes the agency intends.

    • Improve contractor performance through consistent expectations and field-informed oversight.

    • Strengthen defensibility of directed work and corrective actions through disciplined documentation.

    • Support predictable, customer-focused maintenance delivery across Operations Centers.

    • Protect public trust by ensuring contract compliance, transparency, and accountability.

    Key Responsibilities

    Contract Oversight & Stewardship

    • Serve as the primary Operations Center authority for maintenance contract oversight.

    • Interpret and apply contract provisions with an emphasis on intent, outcomes, and public value.

    • Ensure maintenance contracts are administered consistently across Operations Centers.

    • Reinforce agency priorities in all contractor interactions and performance discussions.

    Field-Engaged Performance Monitoring

    • Maintain regular field presence to observe maintenance activities and validate contract compliance.

    • Coordinate with Maintenance Managers to understand operational conditions and performance expectations.

    • Identify performance gaps, recurring deficiencies, or systemic issues requiring corrective action.

    Performance Management & Accountability

    • Monitor contractor performance against service levels, KPIs, and response time requirements.

    • Support enforcement actions, corrective measures, and performance improvement plans as needed.

    • Coordinate with the Asset Maintenance Program Manager and Deputy Program Manager on systemic performance issues.

    Directed Work & Change Support

    • Support evaluation and documentation of conditions that may require directed work.

    • Ensure directed work decisions are consistent with contract terms, asset needs, and program intent.

    • Assist with contract amendments, supplemental agreements, and scope clarifications as required.

    Operations Center Integration

    • Operate as an embedded member of the Operations Center team.

    • Provide contract-related input to daily and weekly operational planning discussions.

    • Support preparation of decision-ready materials related to contract performance, risks, or changes.

    Documentation, Compliance & Coordination

    • Ensure contract documentation supports audit readiness, reimbursement eligibility, and transparency.

    • Coordinate with Project Controls, finance, and PMO staff on cost, schedule, and documentation impacts.

    • Support responses to inquiries, records requests, and leadership briefings related to contract matters.

     

    Bring your team-focus, adaptability, and commitment to excellence, and we’ll help you grow what drives you - and deliver the world’s most challenging Operations Management projects, together.

    #OMFS #BIA #OurJacobs #BoldlyMovingForward #ChallengeAccepted

    * Minimum of 7-10 years of experience in contract management, maintenance delivery, or infrastructure programs.

    * Demonstrated experience with performance-based or service-level maintenance contracts.

    * Strong understanding of roadway maintenance operations and contractor performance management.

    * Ability to operate effectively in both field and Operations Center environments.

    * ICS-100 and ICS-200 certifications (or ability to obtain).

    Ideally, You’ll Also Have:

    * Experience supporting transportation agencies or public infrastructure programs.

    * Familiarity with directed work processes, change management, and cost documentation.

    * Experience working within an Operations Center or integrated delivery model.

    * CS-300 certification.

    Core Competencies

    * Agency mindset and public stewardship

    * Contract interpretation and application

    * Field-based verification and judgment

    * Performance management and escalation

    * Clear, professional communication

    * Decision support and documentation discipline

     

    Safety is a core value at Jacobs. We are committed to providing a safe and healthy workplace for all employees. This position will spend a substantial amount of time performing safety sensitive labor or services.

     

    Jacobs is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, ancestry, sex (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, medical condition, marital or domestic partner status, sexual orientation, gender, gender identity, gender expression and transgender status, mental disability or physical disability, genetic information, military or veteran status, citizenship, low-income status or any other status or characteristic protected by applicable law. Learn more about your rights under Federal EEO laws and supplemental language.