"Alerted.org

Design Engineer

Job Description

As a Design Engineer, you will apply engineering principles to support dealer-facing technical issues. You will troubleshoot, make necessary changes, and resolve issues using your basic knowledge of mechanical, hydraulic, and electrical systems. This role requires a Bachelor's degree in engineering or equivalent practical experience, along with 2-4 years of relevant experience.

Responsibilities

+ Support dealer technical issues related to work tools using the DSN system.

+ Monitor product performance to reduce warranty costs and meet customer needs worldwide.

+ Cover structural, hydraulic, and electric topics, and understand the application of attachments in various industries.

+ Utilize technical communication and writing skills to create dealer/customer-facing documents and support dealer phone/email inquiries for product health support.

+ Work cross-functionally with engineering to implement design improvements.

+ Assist Product Service Engineer to correct product deficiencies and improve product design.

+ Act as a Technical Liaison between the company and dealers regarding product performance questions via the Dealer Support Network (DSN).

+ Keep abreast of product performance in assigned areas of responsibility.

+ Listen and solve reports from dealers on technical product problems and seek assistance from engineers.

+ Define problems, research data, identify root causes, and develop plans to fix problems, including validation.

+ Publish corrective actions and keep the team and dealer organization informed of product problem status.

+ Prepare Failure Analysis, Parts Stocking Authorization, and Summary Reports.

+ Initiate Technical Bulletins, Service Magazines, or Service Letters to notify field and dealer personnel when product problems are resolved.

+ Read and interpret various service/warranty data to determine if a problem is developing and the extent of failures and warranty costs.

+ Inspect parts returned on warranty claims to determine the method of failure and possible causes.

Essential Skills

+ Design

+ Creo

+ Mechanical design

+ Mechanical engineering

+ Hydraulics

+ New product development

+ Technical writing for product support publications

+ Experience troubleshooting mechanical, electrical, or hydraulic systems

+ Demonstrated prior root cause analysis

+ Experience with off-highway equipment or heavy machinery

+ Knowledge of problem-solving analysis

+ Experience in design, test, or failure analysis for structural fabrications and components

Additional Skills & Qualifications

+ Manage/lead DSN issue resolution

+ Support CPI (Continuous Product Improvement) Black Belt Projects, ICA, PCA, issue resolution, service publications

+ Support Dealer Solutions Network (DSN) inquiries by providing technical guidance/assistance to dealers

+ Knowledge of engineering processes, drawing standards, specifications, and Creo & Teamcentre workflow

+ Enthusiastic attitude and initiative to solve engineering problems

+ Ability to prioritize and balance multiple projects and timelines

+ Ability to self-direct and work effectively in a diverse team environment

+ Ability to professionally communicate technical information with team members, dealers, customers, and suppliers

Work Environment

The role requires experience with off-highway equipment or other heavy machinery. The work involves using the CPI System/Process (Continuous Product Improvement) and DSN System/Process (Dealer Support Network). You will engage in design, test, or failure analysis for structural fabrications & components, hydraulic and electrical systems. The work environment is dynamic, requiring the ability to work to tight deadlines and handle multiple projects concurrently.

Job Type & Location

This is a Contract position based out of Clayton, NC.

Pay and Benefits

The pay range for this position is $35.00 - $35.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Clayton,NC.

Application Deadline

This position is anticipated to close on Jan 15, 2026.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email [email protected] (%[email protected]) for other accommodation options.