• Senior Analyst, Product Design - IT

    Dell Technologies (Round Rock, TX)


    IT Product Design Senior Analyst (Content Designer)

     

    Knowing not only who we are making products for, but what they need, is part of how we keep growing our business. That's why this team is so important to the future of Dell Technologies. Join our IT Product Design group to become an advocate for users by identifying their goals and conducting any necessary research to create and iterate solutions that address users' pain points and meet their needs.

     

    Join us to do the best work of your career and make a profound impact on the Dell Technologies customer support experience as a **IT Product Design Senior Analyst (Content Designer)** on our **Product Design - IT Team** in **Round Rock, Texas.**

     

    What you’ll achieve

     

    As an IT Product Design Senior Analyst (Content Designer), you will have the opportunity to work on a multidisciplinary design team that is defining the Dell Technologies customer support experience.

    You will

    + Collaborate with teams to define content strategy; ensuring content is accurate, relevant, and aligned with business goals

    + Develop written content such as online copy, story boards, guides, and articles

    + Work with user researchers to test and refine content to improve customer experience and engagement

    + Maintain and updates existing content to ensure consistency and relevance

    Take the first step towards your dream career

    Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

    Essential Requirements

    + 2 to 5 years of experience working in the content design field

    + Ability to create clear, concise, and engaging content for various audiences and formats

    + Familiarity with content management systems, HTML, and CSS to create and publish digital content

    + Ability to work with cross-functional teams, take feedback, and communicate design decisions and rationale effectively

    Desirable Requirements

    + Experience with analyzing content performance data to inform content strategy, measure effectiveness, and identify areas for improvement

    + Knowledge of organizing and structuring content to create intuitive and user-friendly experiences, including developing taxonomies, metadata standards, and content models

     

    Compensation

     

    Dell is committed to fair and equitable compensation practices. The salary range for this position is $95,000 - 123,000.

     

    Benefits and Perks of working at Dell Technologies

     

    Your life. Your health. Supported by your benefits. You can explore the overall benefits experience that awaits you as a Dell Technologies team member — right now at MyWellatDell.com

     

    Who we are

     

    We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.

     

    Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.

     

    Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here (https://jobs.dell.com/equal-employment-opportunity-policy-statement) .

     

    **Job ID:** R283387