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Description We are looking for an A/R Recovery Representative I (Tier II) to join our team in Rochester, New York. In this long-term contract role, you will play a vital part in ensuring the accurate and timely resolution of outstanding invoices while delivering exceptional customer service to both internal and external stakeholders. This position requires a proactive approach to mitigating financial risks and addressing billing disputes with attention to detail.

Responsibilities:

• Resolve past-due invoices promptly and accurately to minimize financial risks.

• Provide excellent customer service to both internal and external clients, ensuring effective communication and dispute resolution.

• Educate clients, partners, and internal teams on resolution processes and billing procedures.

• Utilize available systems and resources to address disputes and recover owed revenue.

• Maintain compliance with established departmental policies and procedures.

• Participate in ongoing training to continually enhance skills and knowledge.

• Develop and maintain a working knowledge of company products and services, including payroll, human resources, and acquired portfolios.

• Balance service delivery with effective collection strategies to protect company interests.

• Collaborate with external partners and departments to streamline recovery processes.

• Apply strong organizational skills to manage workload and meet resolution deadlines. Requirements • High school diploma and at least 4 years of experience in customer service, finance, accounting, or payroll.

• Strong organizational skills and the ability to make effective decisions.

• Proficiency in Microsoft Word, Excel, and Access.

• Demonstrated ability to resolve disputes and recover revenue.

• Knowledge of billing functions and compliance procedures.

• Familiarity with payroll, human resources administration, and financial processes.

• Excellent communication skills for interacting with clients and partners.

• Experience in mitigating risks and ensuring adherence to company policies.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .