"Alerted.org

Description

Key Responsibilities:

+ Monitor and manage overdue accounts to ensure timely collection of payments.

+ Contact customers via phone, email, and written correspondence regarding outstanding balances.

+ Negotiate payment arrangements and settlements in accordance with company guidelines.

+ Investigate and resolve discrepancies or disputes on customer accounts.

+ Maintain accurate records of collection activities and customer interactions in the system.

+ Prepare and analyze aging reports and provide regular updates to management.

+ Collaborate with internal teams (billing, sales, customer service) to resolve issues impacting collections.

+ Ensure compliance with all applicable laws and regulations related to debt collection.

Requirements

Skills:

+ Strong communication and negotiation skills.

+ Ability to handle difficult conversations professionally.

+ Proficient in Microsoft Office Suite and ERP/accounting systems (e.g., SAP, Oracle, QuickBooks).

+ Detail-oriented with strong organizational and time management skills.

Other:

+ Knowledge of collection laws and regulations (FDCPA, etc.).

+ Ability to work independently and as part of a team.

Preferred Attributes:

+ Customer-focused approach with problem-solving mindset.

+ Ability to thrive in a fast-paced environment and meet deadlines.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .