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Description

We are looking for a dedicated Help Desk Analyst I to join our team in Waukesha, Wisconsin. In this contract position with the potential to become permanent, you will play a vital role in providing technical support and resolving IT-related challenges for users across various industries. This role offers the opportunity to enhance your skills while contributing to a dynamic and collaborative environment.

Responsibilities:

• Provide timely and effective technical support to end-users, addressing issues related to printers, password resets, and device performance.

• Troubleshoot and resolve general IT problems, ensuring minimal disruption to workflow.

• Utilize AutoTask for managing service desk tickets and tracking contract-related activities.

• Offer guidance and assistance on Microsoft Windows 10 and Active Directory systems.

• Collaborate with team members to maintain consistent service delivery across multiple industries.

• Identify opportunities to improve processes and enhance the user experience.

• Perform basic troubleshooting tasks to resolve hardware and software issues.

• Support users with Azure-related inquiries, contributing to the team’s growth in this area.

• Document solutions and maintain accurate records of resolved issues.

• Stay informed about emerging technologies and best practices to improve support services.

Requirements • Proficiency in troubleshooting and resolving common IT issues.

• Experience with Active Directory and Microsoft Windows 10.

• Familiarity with service desk ticketing systems, such as AutoTask.

• Basic knowledge of Azure, with a willingness to learn and grow in this area.

• Strong communication skills to effectively assist users and collaborate with team members.

• Ability to work independently and manage multiple tasks simultaneously.

• Strong organizational skills for tracking and documenting support activities.

• A proactive attitude towards identifying and resolving technical challenges. Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .