• Customer Service Representative

    Robert Half Office Team (Oilville, VA)


    Description

    We are looking for a dedicated Customer Service Representative to join our team outside of Short Pump, Virginia. This Contract to permanent position requires a detail-oriented individual to handle customer inquiries, process orders, and support the sales team effectively. The ideal candidate will play a vital role in ensuring customer satisfaction by providing timely assistance, maintaining order accuracy, and coordinating with internal departments.

    Responsibilities:

    • Respond promptly to customer inquiries, providing detailed product information and solutions.

    • Prepare and manage quotes for customers, ensuring accuracy and timely follow-up to secure business opportunities.

    • Process sales orders for various products, including attachments, parts, and warranty-related items, while ensuring all customer specifications are met.

    • Coordinate with shipping and production teams to ensure orders are fulfilled accurately and delivered on time.

    • Assist with overdue accounts by supporting collections efforts and following up on past-due balances.

    • Facilitate returns and exchanges by processing Return Goods Authorizations (RGAs) with necessary documentation.

    • Maintain effective communication with customers and sales representatives to address order details and delivery timelines.

    • Monitor open orders and drop-ship items, ensuring timely processing and updating stakeholders as needed.

    • Review and revise orders as required, ensuring updated details are accurately communicated to all relevant teams.

    • Track shipments and containers in transit, providing updates to keep all parties informed.

    Requirements

    • Minimum of 1 year of experience in customer service or a related role, preferably in a call center environment.

    • Experience in business management software, such as NetSuite, is a plus.

    • Proficiency in handling customer inquiries and processing orders with attention to detail.

    • Strong communication skills, both verbal and written, to interact effectively with customers and internal teams.

    • Ability to manage multiple tasks simultaneously and prioritize responsibilities in a fast-paced environment.

    • Familiarity with order entry systems and processes is preferred.

    • Experience with inbound and outbound call handling.

    • Basic knowledge of product specifications and dimensions is a plus.

    • Professionalism and a customer-focused mindset to ensure satisfaction and smooth operations.

    TalentMatch®

    Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

     

    Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

     

    All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

     

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