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Description

We are seeking an experienced IT Business Analyst with a strong Dynamics 365 (D365) background to serve as a key liaison between business stakeholders and technical teams. This role will focus on gathering requirements, optimizing business processes, and supporting the implementation and ongoing enhancement of D365 solutions across the organization.

The ideal candidate has a deep understanding of D365 functional capabilities, strong analytical skills, and the ability to translate business needs into clear technical requirements.

Key Responsibilities

+ Act as the primary Business Analyst for Dynamics 365 (Finance, Supply Chain, Sales, Customer Service, or CE modules as applicable)

+ Partner with business stakeholders to gather, analyze, and document requirements

+ Translate business requirements into functional specifications, user stories, and process flows

+ Support D365 implementations, upgrades, integrations, and enhancements

+ Collaborate with developers, architects, and vendors to ensure solutions align with business needs

+ Analyze existing business processes and recommend process improvements and automation

+ Support UAT planning, execution, and defect resolution

+ Provide post-implementation support and continuous improvement recommendations

+ Create and maintain documentation including workflows, requirements, and training materials

Requirements

Required Qualifications

+ 3+ years of experience as an IT Business Analyst

+ Hands-on experience with Microsoft Dynamics 365

+ Strong understanding of business processes and ERP/CRM systems

+ Experience writing functional requirements, BRDs, and user stories

+ Ability to communicate effectively with both technical and non-technical stakeholders

+ Strong problem-solving and analytical skills

Preferred Qualifications

+ Experience with specific D365 modules (Finance & Operations, Supply Chain, Sales, Customer Service, CE)

+ Familiarity with Power Platform (Power BI, Power Apps, Power Automate)

+ Experience with integrations, APIs, or data flows related to D365

+ Prior experience supporting ERP or CRM implementations

+ Microsoft D365 certifications

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