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Description A company in Downtown Ann Arbor is seeking a Collections Specialist. The Collections Specialist will be calling on a high volume of delinquent commercial accounts that are past due. It is imperative to have impeccable Customer Service skills as well as knowledge of Accounts Receivable and the process. The Collections Specialist will have to have knowledge of Microsoft Excel, and Dynamics 365 experience is highly preferred. This role is HYBRID must be able to work on site.

Responsibilities:

• Contact and follow up with commercial clients regarding overdue accounts to ensure timely resolution.

• Maintain detailed records of collection activities and payment arrangements.

• Utilize Microsoft Excel to organize and analyze account data effectively.

• Leverage knowledge of Dynamics 365 to track and manage accounts efficiently.

• Collaborate with internal teams to address billing and account discrepancies.

• Develop and implement strategies to improve collection rates and reduce outstanding balances.

• Provide exceptional customer service while addressing payment issues or disputes.

• Monitor and report on collection performance and outstanding account statuses.

• Adhere to company policies and procedures in managing collections processes.

• Experience with Dynamics 365 is highly preferred.

Candidate must meet following to be considered:

• Minimum of 2 years of experience in high-volume "commercial" collections.

• Proven expertise in handling commercial accounts.

• Strong communication skills, both written and verbal.

• Proficiency in Microsoft Excel for data management and analysis.

• Familiarity with Dynamics 365 or similar accounting systems is highly preferred.

• Solid understanding of accounts receivable and billing processes.

• Ability to work on-site in Ann Arbor, Michigan.

• Exceptional customer service skills and a detail-oriented approach. Requirements Collections - Commercial, Collections - Consumer, Credit - Collections, Collection Processes, Billing Collection, MS Dynamics 365 Business Central

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