"Alerted.org

Description We are looking for a Help Desk Analyst to join our team in South Plainfield, New Jersey. In this role, you will serve as a vital resource for resolving technical issues and ensuring optimal system performance. Your expertise will contribute to maintaining smooth operations by addressing hardware and software challenges and supporting users effectively.

Responsibilities:

• Maintain detailed records of customer inquiries and provide timely resolutions.

• Develop and update self-service documentation to assist users with common technical issues.

• Identify and resolve hardware and software malfunctions by troubleshooting and diagnosing problems.

• Review call logs to uncover recurring issues and propose solutions to address them.

• Test and assess new technologies to enhance current systems and processes.

• Generate performance reports to evaluate system usage and identify areas for improvement.

• Collaborate with technical teams and departments to resolve complex, large-scale technical challenges.

• Deliver clear technical support and guidance to users for managing system-related issues.

• Update and maintain IT procedural documentation to ensure consistency and accuracy.

• Install and configure computer systems and applications to meet company requirements. Requirements • Proficiency in Active Directory for managing user accounts and permissions.

• Strong knowledge of Microsoft Windows 10 operating system.

• Ability to perform basic troubleshooting for hardware and software issues.

• Familiarity with the Microsoft Windows environment for effective system support.

• Experience managing service desk tickets and ensuring timely resolutions.

• Excellent communication skills to assist users and convey technical information clearly.

• Analytical mindset for identifying patterns and proposing efficient solutions. Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .