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Description

Robert Half Permanent Placement is partnering with a great company in Buffalo, NY on their search for a Sales Support Representative to join their thriving business. This is an in-office role with a starting salary of $50K - $60K plus commission structure and includes a full benefits package. The ideal candidate will bring a salesmanship mindset side by side with operational excellence.

Responsibilities include but not limited to:

+ Manage and grow a defined portfolio of institutional customer accounts, building strong, long-term relationships through proactive communication and trusted service

+ Serve as the primary point of contact for assigned customers, handling inquiries, resolving issues, and ensuring a consistently high-quality customer experience

+ Enter and manage inbound customer orders and outbound invoices with a high degree of accuracy through email, phone, fax, and customer portals

+ Proactively conduct outbound outreach to maintain engagement, promote new products, identify changing customer needs, and strengthen account relationships

+ Resolve order discrepancies, returns, and errors efficiently while maintaining customer satisfaction and confidence

+ Develop in-depth knowledge of the company’s product portfolio to confidently recommend solutions tailored to customer needs

+ Navigate and support varying state agency and institutional purchasing structures, requirements, and processes

+ Collaborate with internal teams to ensure timely order fulfillment, accurate documentation, and continuous service improvement

Requirements

+ Account management philosophy – skill to develop and maintain relationships

+ Willingness to learn a new industry with an institutional and local/state/fed client base

+ Happy being part of a small company – approximately 20 employees – with a role that may require occasional overtime during all hands-on deck moments

+ High level attention to detail with a focus on high-impact accounts customer service

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .