• IT Support Specialist

    Robert Half Technology (Jacksonville, FL)


    Description

    We are seeking an IT Support Specialist with a strong foundation in end-user support and hands-on exposure to systems and networking. This role is ideal for someone who enjoys troubleshooting, supporting users, and gradually taking on more responsibility across infrastructure and network environments.

     

    You will support daily IT operations while assisting with system administration, network maintenance, and escalated technical issues.

    Key Responsibilities

    + Provide Level 1–2 technical support for end users (hardware, software, peripherals)

    + Troubleshoot Windows 10/11, basic macOS, and common business applications

    + Support Active Directory (user accounts, password resets, group membership)

    + Assist with Microsoft 365 administration (email, licensing, permissions)

    + Support basic networking tasks (LAN/WAN, switches, access points, connectivity issues)

    + Assist with system monitoring, patching, and backups

    + Escalate complex issues while assisting with resolution when possible

    + Document issues, resolutions, and procedures in a ticketing system

    + Support onboarding/offboarding of users and devices

    + Follow IT policies, security standards, and best practices

    Requirements

    Required Qualifications

    + 2+ years of experience in IT support or help desk

    + Working knowledge of Windows operating systems

    + Basic experience with Active Directory and Microsoft 365

    + Fundamental understanding of networking concepts (DNS, DHCP, TCP/IP)

    + Strong troubleshooting and customer service skills

    + Excellent written and verbal communication

    Preferred Qualifications

    + Experience in a systems or network support capacity

    + Exposure to servers, virtualization, or cloud platforms

    + Experience with ticketing systems (ServiceNow, Jira, ConnectWise, etc.)

    + CompTIA A+ or Network+ certification

    + Experience supporting remote users and hybrid environments

     

    Technology Doesn't Change the World, People Do.®

     

    Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

     

    Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

     

    All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

     

    • 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .