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Description We are looking for a skilled Recovery Representative I (Tier II) to join our team in Rochester, New York. In this long-term contract role, you will play a critical part in managing corporate collections, ensuring the resolution of returned bank items, and delivering high-quality customer service to both internal and external stakeholders. The ideal candidate will have a strong background in collections and customer service, with a proactive approach to risk mitigation and revenue recovery.

Responsibilities:

• Accurately resolve returned bank items in a timely manner, adhering to established policies and procedures.

• Provide exceptional customer service to internal teams and external clients, ensuring satisfaction while minimizing company risk.

• Educate clients and branches on resolution processes and recommend alternative service options when necessary.

• Develop and maintain knowledge of Paychex products and systems to make informed decisions regarding revenue.

• Research and address product and service issues, handling objections with mentorship support to recover lost revenue.

• Monitor and update daily payment reports and payroll hold reports to ensure accuracy and prevent penalties or service disruptions.

• Evaluate client accounts to determine approved services and implement measures to mitigate company risk.

• Maintain daily call quotas and comply with departmental policies and procedures.

• Participate in ongoing training sessions to enhance skills and remain compliant with regulatory standards.

• Ensure adherence to the Fair Debt Collections Practices Act and other relevant regulatory requirements. Requirements • Proven experience in collections, with a minimum of a high school diploma required; a bachelor's degree is preferred.

• Background in customer service, finance, accounting, or payroll functions.

• Familiarity with call center operations and proficiency in Microsoft Word, Excel, and Access.

• Ability to thrive in a fast-paced environment and handle multiple priorities effectively.

• Strong analytical skills for researching and resolving service and product issues.

• Knowledge of compliance standards, including the Fair Debt Collections Practices Act.

• Excellent communication skills to educate clients and manage objections professionally.

• Capacity to work collaboratively and independently while adhering to organizational policies.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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