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Front Desk Coordinator
- Robert Half Office Team (Waterbury, CT)
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Description Are you an organized, customer-focused detail oriented looking to make an impact in a fast-paced service team? We are seeking a Front Desk Receptionist to join our dynamic environment, supporting our main dispatcher team of service technicians. Responsibilities: Answer incoming calls and emails, providing prompt and detail oriented assistance. Create service tickets for technicians and route calls as needed. Assist in scheduling service technicians for customer visits and job assignments. Process paperwork for service requests and technician activities. Communicate directly with field staff to support day-to-day operations. Handle customer inquiries with patience, attention to detail, and a focus on resolution. Requirements: Proven customer service experience; prior call center background is highly desirable. Strong record of reliability and attendance – this is a must. Solid communication skills and ability to maintain positive relationships, even in a construction-type environment. Ability to remain detail oriented and pleasant with “salty” personalities while facilitating effective teamwork. Comfortable managing a high volume of tasks in a fast-paced setting. Technologically savvy; experience with Microsoft Office or proprietary software (such as Sage 300) is a plus, but not required. If you thrive under pressure, enjoy solving problems for customers and coworkers, and value a team-oriented culture, we want to hear from you! Apply today to join a supportive team and help us deliver outstanding service every day. To learn more or submit your application, contact our HR team or click “Apply Now.” Requirements • Minimum of 2 years of experience in receptionist or front desk roles.
• Proficiency in managing multi-line phone systems and switchboards.
• Strong customer service skills, ideally in call center or office environments.
• Ability to handle inbound calls and address inquiries professionally.
• Familiarity with basic office equipment and proficient in email correspondence.
• Experience with data entry and maintaining accurate records.
• Excellent organizational skills and attention to detail.
• Strong interpersonal and communication abilities to interact effectively with customers and staff. TalentMatch®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .
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