• Customer Service Representative

    Robert Half Office Team (South Holland, IL)


    Description

    We are looking for an experienced Customer Service Representative to join our team in South Holland, Illinois. In this contract position, you will play a key role in maintaining strong customer relationships by processing orders, addressing inquiries, and resolving issues to ensure customer satisfaction. This opportunity is ideal for candidates with a passion for delivering exceptional service and the ability to multitask effectively in a dynamic manufacturing environment.

    Responsibilities:

    • Build positive and detail-oriented relationships with customers by providing outstanding service and support.

    • Accurately process customer orders into the system, maintaining a success rate of 95% or higher.

    • Confirm receipt of customer orders within three hours of entry to ensure timely communication.

    • Act as a customer advocate to resolve issues by collaborating with relevant departments, including logistics and product specifications.

    • Monitor and report on the company’s performance metrics, ensuring timely delivery of orders.

    • Coordinate with logistics to record and maintain freight rates in compliance with customer contracts.

    • Review outbound reports to verify that shipments align with schedules and resolve any delays or missed deliveries.

    • Generate and review various customer reports, sharing relevant updates with customers or the sales team.

    • Perform daily checks on order entries from other specialists to ensure accuracy.

    • Provide follow-up communication and correspondence to customers as needed to maintain satisfaction.

     

    The salary range for this position is $20 to $24/hr. Benefits available to contract/temporary professionals, include medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit Robert Half Benefits Website for more information.

     

    Requirements • High school diploma or equivalent is required.

     

    • A minimum of 3-5 years of customer service or administrative experience.

    • Excellent verbal and written communication skills to interact effectively with customers and team members.

    • Strong organizational skills and attention to detail for managing multiple tasks efficiently.

    • Effective time management abilities to prioritize and meet deadlines in a fast-paced environment.

    • Proven problem-solving skills to address and resolve customer concerns.

    • Familiarity with call center operations, inbound and outbound calls, and order entry processes.

    • Demonstrated ability to work collaboratively in a team-oriented environment. TalentMatch®

     

    Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

     

    Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

     

    Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster.

     

    All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

     

    • 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .