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Description

The Branch Manager is responsible for the overall leadership, performance, and day-to-day operations of the branch. This role ensures exceptional customer service, regulatory compliance, employee development, and achievement of financial and operational goals. The Branch Manager serves as a community ambassador for the bank, driving growth through relationship management, business development, and effective team leadership while maintaining a strong culture of risk management and compliance.

Essential Duties and Responsibilities

Leadership & Staff Management

+ Lead, coach, and develop branch staff to deliver high-quality customer service and achieve individual and branch performance goals.

+ Conduct hiring, onboarding, training, performance evaluations, and disciplinary actions as needed.

+ Foster a positive, collaborative, and customer-focused work environment.

Branch Operations & Risk Management

+ Oversee daily branch operations including teller services, platform activities, cash management, and security procedures.

+ Ensure compliance with all bank policies, procedures, and applicable federal and state banking regulations.

+ Maintain strong internal controls and ensure adherence to audit, BSA/AML, OFAC, and consumer compliance requirements.

+ Address operational issues, customer concerns, and risk matters promptly and professionally.

Sales & Business Development

+ Drive deposit growth, loan production, and cross-selling of bank products and services.

+ Build and maintain strong relationships with retail and business customers.

+ Actively participate in community events, networking opportunities, and local business development initiatives.

+ Partner with commercial lenders, mortgage officers, and other internal teams to meet customer needs.

Customer Experience

+ Ensure consistent delivery of an exceptional customer experience.

+ Resolve escalated customer issues and ensure timely follow-up and resolution.

+ Promote digital banking adoption while maintaining strong in-branch service.

Financial Performance & Reporting

+ Manage branch budgets, expenses, and profitability targets.

+ Monitor branch performance metrics and implement action plans to achieve goals.

+ Prepare and review branch reports related to sales, operations, and compliance.

Education and Experience Requirements

+ Bachelor’s degree in Business, Finance, Accounting, or a related field preferred.

+ Five (5)+ years of retail banking experience, including at least two (2) years in a supervisory or management role.

+ Strong knowledge of retail banking products, services, and regulations.

+ Proven experience in sales leadership, coaching, and business development.

Requirements Direct Supervision

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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