• Service Delivery Manager

    Robert Half Technology (Davenport, IA)


    Description

    We are looking for an experienced Service Delivery Manager to lead, bring structure, and oversee a service desk operations in Davenport, Iowa. This role requires a proactive leader who can ensure seamless service delivery, provide technical expertise, and drive continuous improvement across teams. The ideal candidate will possess strong leadership skills and a deep understanding of IT Networks, tools, and processes as this role will be the high level technical lead. To learn more about this new opportunity within a growing company, please apply now, call 319-362-8606, or email your resume direct to Shawn M Troy - Technology PRactice DIrector with Robert Half (email information is on LinkedIn).

    Responsibilities:

    • Supervise the daily operations of the service desk and managed services teams to ensure high-quality service delivery.

    • Act as a senior escalation point for resolving complex technical issues with efficiency.

    • Provide mentorship and guidance to engineers, supporting their growth and attention to detail.

    • Develop and refine operational workflows to enhance service consistency and reliability.

    • Collaborate with cross-functional teams to align service delivery processes with organizational goals.

    • Monitor and maintain network systems, ensuring optimal performance and security.

    • Implement best practices for patch management and endpoint protection to safeguard systems.

    • Utilize network monitoring tools to promptly identify and address potential issues.

    • Drive initiatives to improve customer satisfaction and operational efficiency.

    • Ensure compliance with ITIL standards and industry best practices.

     

    Requirements • Proven experience in service delivery management, preferably in a managed services environment.

     

    • Strong knowledge of ITIL principles and their application in service operations.

    • Proficiency in remote desktop support and network monitoring tools.

    • Hands-on experience with patch management and endpoint protection technologies.

    • Expertise in Cisco technologies, including configuration and troubleshooting.

    • Familiarity with Fortinet and SonicWall firewalls.

    • Excellent leadership and team management skills.

    • Strong problem-solving abilities and a commitment to continuous improvement. Technology Doesn't Change the World, People Do.®

     

    Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

     

    Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

     

    All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

     

    • 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .