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Description We are looking for a dedicated Customer Experience Specialist to join our team in Cleveland, Tennessee. In this role, you will serve as the first point of contact for customers, ensuring their needs are addressed promptly and efficiently. This is a Contract to permanent position where you will play a critical role in delivering exceptional service and maintaining strong customer relationships.

Responsibilities:

• Respond to incoming customer calls and inquiries related to service, maintenance, and repair needs.

• Schedule service appointments and coordinate technician dispatch to resolve customer issues swiftly.

• Provide reassurance and resolve concerns to ensure a positive and seamless customer experience.

• Accurately enter new customer accounts and update existing records in company systems.

• Track and organize customer and service information using spreadsheets and other administrative tools.

• Handle follow-up communication with customers to ensure their needs are fully addressed.

• Assist with general administrative tasks to support team efficiency and organization.

• Prioritize and manage urgent customer requests while maintaining attention to detail.

• Act as a brand ambassador by delivering high-quality service that fosters loyalty and trust.

• Utilize CRM tools and office software to manage customer interactions and maintain accurate records. Requirements • At least 1 year of experience in a customer service or similar role.

• Proficiency in using CRM systems and office software, including Microsoft Excel.

• Strong ability to manage multiple tasks simultaneously while maintaining accuracy.

• Exceptional communication and interpersonal skills, particularly in high-pressure situations.

• Proven track record of providing outstanding customer support and resolving concerns effectively.

• Ability to schedule appointments and coordinate service operations efficiently.

• Experience with data entry and maintaining detailed customer records.

• Familiarity with billing functions in a service-oriented environment. TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .