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Description

We are looking for a dedicated Collections Coordinator to join our team in Columbus, OH. In this role, you’ll play a key part in supporting customers who are facing payment challenges, helping them navigate their options and find solutions. This is a long-term contract position that requires excellent customer service skills and the ability to work within a structured schedule.

Responsibilities:

• Reach out to customers who are behind on payments to understand their situation and assess next steps.

• Collaborate with customers to determine appropriate solutions, including transferring them to specialized groups or setting up payment plans.

• Follow a structured schedule with designated breaks and lunch periods to ensure consistent coverage.

• Deliver exceptional customer service to maintain positive client relationships.

• Utilize strong communication skills to explain options and address customer concerns effectively.

• Maintain accurate records of customer interactions and actions taken.

• Work closely with teams to ensure seamless transitions for customers requiring additional support.

• Apply problem-solving skills to develop tailored solutions for individual customer cases.

• Stay informed about company policies and procedures to provide accurate information.

• Demonstrate professionalism and empathy in all customer interactions.

Requirements • Minimum of 1-3 years of experience in customer service, sales, or a related field.

• Strong interpersonal and communication skills to effectively engage with customers.

• Ability to work within a rigid schedule, including assigned breaks and lunch periods.

• Experience in payment processing or related financial tasks is a plus.

• Proven ability to handle challenging situations with empathy and professionalism.

• Familiarity with sales techniques such as door-to-door sales is advantageous.

• Detail-oriented with the ability to maintain accurate records.

• Comfortable using technology and systems to manage customer information. TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .