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Description We are looking for a dedicated Financial Aid Representative to join our team in Chantilly, Virginia. In this Contract to permanent position, you will play a vital role in supporting students and learners by guiding them through financial aid processes, navigating payment options, and ensuring a seamless experience. This role is ideal for someone who thrives in a fast-paced, collaborative environment and is committed to delivering exceptional customer service.

Responsibilities:

• Respond to inbound calls and inquiries, identifying the needs of callers and providing tailored solutions aligned with organizational policies.

• Assist students in understanding financing options, payment methods, and university guidelines to address their concerns effectively.

• Collaborate with Financial Aid Advisors to support day-to-day activities and ensure timely assistance for students.

• Manage both inbound and outbound communication to maintain queue efficiency and proactively engage students.

• Operate within a team environment to uphold high-quality service standards, participate in team discussions, and provide constructive feedback.

• Document and update student information accurately while working closely with Financial Aid Advisors to ensure records are up-to-date.

• Identify trends and address root causes of common issues by working with the Financial Aid Support Team.

• Meet performance objectives related to call volume and other key metrics, ensuring consistent results.

• Process payments and ensure proper updates to student records in collaboration with Financial Aid Advisors.

• Maintain a strong understanding of university systems, policies, and federal regulations related to financial aid. Requirements • Strong experience in call center customer service or similar roles.

• Proficiency in Microsoft Outlook and Excel for effective communication and data management.

• Ability to handle multi-line phone systems and respond to inquiries efficiently.

• Accurate typing and data entry skills to maintain precise records.

• Excellent problem-solving abilities and critical thinking skills to address complex student needs.

• Capability to prioritize tasks and manage time effectively in a dynamic work setting.

• Adaptability to changing environments and willingness to innovate for better outcomes.

• Commitment to maintaining confidentiality and handling sensitive information with care. TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .