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About Working at Commerce

Building a career here is more than just steps on a ladder. It’s about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesn’t stop there. Our culture is about our people, the ones in our communities and the ones that work with us.

Here, you’ll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You’ll have the space and resources to grow into the best version of yourself. Because our number one investment is you.

Creating an award-winning culture doesn't come easy. And after 160 years, we know Commerce Bank is only at its best when our people are. If this sounds interesting to you, keep reading and let’s talk.

Compensation Range

Annual Salary: $93,000.00 - $109,000.00 (Amount based on relevant experience, skills, and competencies.)

About This Job

The main purpose of this job is to lead divisional reporting, participate in project planning, and handling a variety of needs for the Bank Operations. Additionally, it supports Bank Ops Case Management in collaboration with the Commercial Salesforce team.

Essential Functions

+ Collaborate with business units to elicit, analyze, and document functional requirements for Salesforce solutions

+ Develop and deliver training materials, job aids, and documentation; conduct training sessions and provide ongoing support to ensure successful adoption of solutions

+ Serve as a liaison between business units, technical teams, and business partners to ensure clear communication, alignment on priorities, and timely escalation of issues

+ Provide regular status reports and progress updates to stakeholders to ensure transparency and informed decision-making

+ Lead divisional reporting by ensuring timely completion of monthly deliverables, reviewing team submissions, and providing feedback on adjustments as needed

+ Participate in strategic planning activities, including budget support, KPI review, and providing divisional insights; lead initiatives to modernize reporting through data analytics systems

+ Manage individual contributors and oversee daily operational responsibilities, including stand-ups, expense reporting, timecard approvals, and other assigned managerial duties

+ Build and maintain strong working relationships with internal and external customers

+ Collaborate with key stakeholders and with all leaders at all levels of the organization

+ Lead, mentor and motivate team members to implement the department strategy and manage department workflow with guidance on departmental projects/issues, and provide coaching and development opportunities appropriate to each direct report's individual needs

+ Perform all necessary management functions, including hiring, evaluations, annual increase allocations and disciplinary action as required

+ Communicate decisions, priorities and relevant information to team members effectively

+ Support budget management, planning and expenditure

+ Perform other duties as assigned

Knowledge, Skills & Abilities Required

+ Strong knowledge of the project management or operations field, including knowledge of best practices

+ Intermediate knowledge of how Salesforce solutions support organizational case management goals

+ Intermediate knowledge of Agile or Waterfall methodologies within project management

+ Strong operational mindset to improve existing processes with either non-technical or technical solutions

+ Ability to influence and effectively communicate with senior leadership and beyond

+ Strong critical thinking skills with the ability to apply discretion and sound judgement to efficiently and effectively solve problems

+ Ability to drive results and balance management of organizational risk and meeting goals of the business

+ Strong leadership skills with ability to motivate team members and foster a positive team environment that gives way to collaboration and unified goals

+ Outstanding interpersonal and relationship building skills with the ability to effectively communicate with all levels of the company, clearly expressing ideas and concepts both verbally and in writing

+ Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values

+ Advance level proficiency with Microsoft Word, Excel, Teams, Visio and Outlook

Education & Experience

+ Bachelor’s degree in Information Technology, Business, Math, Engineering, Marketing or equivalent combination of education and experience required

+ 6+ years project management or operations experience required

+ 3+ years management experience required

*Hybrid Schedule: In office 2 days per week

***For individuals applying, assigned and/or hired to work in areas with pay transparency requirements, Commerce is required by law to include a reasonable estimate of the compensation range for some roles. This compensation range is for the Manager, Business Office Analytics - Bank Operations level job and contemplates a wide range of factors that are considered in making compensation decisions, including but not limited to location, skill sets, education, relevant experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable differentials (geographic, bilingual, or shift) that could be associated with the position or where it is filled. At Commerce, compensation decisions are dependent on the facts and circumstances of each situation. A reasonable estimate of the current base pay is $93,000 to $109,000 annually.

#LI-Hybrid

The candidate selected for this position may be eligible for the following employment benefits: employer sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time. In addition, we offer career development, education assistance, and voluntary supplemental benefits. Click here (https://careers.commercebank.com/us/en/benefits) to learn more.

Time Type:

Full time

Commerce Bank has been awarded numerous awards for our company culture. We have been included on distinguished lists such as Forbes’ Best Midsized Employers, Forbes’ Best Employers for Women, and Korn Ferry’s Engaged Performance Award. You’ll see the difference for yourself when you join the team.

Why Commerce? (https://www.commercebank.com/careers/about-commerce) Inclusion at Commerce How to Join Our Team (https://www.commercebank.com/careers/how-to-join-our-team)

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Equal Opportunity Employer

Commerce Bank is proud to be an Equal Employment Opportunity employer and believes that every individual should have the opportunity to work at a job for which he, she or they qualifies. We celebrate diversity and do not discriminate based on race, color, ancestry, ethnicity, gender identity, gender expression, sex, sexual orientation, disability (including physical or mental handicap), age, veteran status, military status, national origin, religion, pregnancy status, marital status, genetic information, or any other status protected by applicable federal, state or local law.