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Client Service Representative Supervisor

We are seeking a highly experienced Client Service Professional to join our leadership team as **Client Service Representative Supervisor** at VCA Sacramento Veterinary Referral Center.

Under the direction of the Client Service Manager, the Client Service Supervisor oversees the daily operations of the client service team and performs a wide range of administrative activities related to:

+ Quality patient care and excellent client service

+ Staff leadership and development

+ Financial and accounting support

+ Marketing and promotion of services

+ Compliance with hospital policies and protocols

+ Effective business operations

The ideal candidate is a reliable self-starter, thrives in a fast-paced environment, and demonstrates strong leadership skills. Successful applicants will have leadership experience, a positive attitude, and a friendly demeanor toward both animals and people. Attention to detail, multitasking ability, and a commitment to high-quality customer service are essential.

Skills and Qualifications

+ Excellent knowledge of client service and communication center operations

+ Strong organizational and time management skills

+ Strong client relations and interpersonal skills

+ Intermediate to expert computer skills

+ Excellent oral and written communication skills

+ Strong supervisory and coaching skills

+ Self-starter and team player with problem-solving ability

+ Ability to lift up to 40 pounds

+ **Minimum 2 years of leadership experience required**

+ Flexible schedule to ensure coverage, including days, overnights, weekends, and holidays

Job Responsibilities

+ **Leadership & Staff Development**

+ Interview, train, coach, mentor, and provide disciplinary action as appropriate.

+ Deliver on-the-job training to develop associate skill sets and communicate performance expectations.

+ Assist in creating and conducting associate evaluations for front desk staff.

+ **Operational Oversight**

+ Manage day-to-day client service operations at the front office and ensure smooth interdepartmental relations.

+ Enforce hospital policies, procedures, and protocols to maintain efficiency and compliance.

+ Identify workflow issues and recommend solutions to improve client service and operational processes.

+ **Client Relations**

+ Resolve informal client complaints promptly and report trends to the Client Service Manager.

+ Act as liaison between the front office and other department supervisors to ensure seamless communication.

+ **Administrative & Financial Duties**

+ Assist the Client Service Manager with daily operational tasks.

+ Handle communication of financial information to clients and doctors.

+ Develop, implement, and maintain reporting tools and queries to manage business performance.

+ **Decision-Making & Problem-Solving**

+ Make sound decisions on behalf of the department that reflect the best interests of the hospital and clients.

+ Provide recommendations for non-routine situations and potential problems.

Compensation & Benefits

VCA Animal Hospitals offers competitive compensation and benefits, including:

+ Medical/Dental/Vision insurance

+ 401(k) retirement plan

+ Paid vacation, holidays, and sick days

+ Generous pet care discounts

+ Health and well-being programs

**Pay range:** $24-$28 per hour, negotiable based on education, experience, and credentials

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com