"Alerted.org

Position title: White Glove Control Tower Manager

Available Schedule: Monday through Friday, 8: 00 - 5:00 PM

Compensation: 120,000 -135,000 annual

Core Responsibilities & Duties:

+ Build and maintain strong relationships with clients

+ Collaborate with internal teams to ensure client satisfaction and meet operational goals

+ Oversee the operational aspects of client shipments, including transportation, warehousing, and distribution

+ Analyze account performance and identify opportunities for improvement

+ Prepare and present reports to clients and internal teams

+ Serve as the primary point of contact for a portfolio of customers

+ Maintain regular communication with your customer, ensure service levels are met, and proactively address any issues or concerns.

+ Continuously assess and improve logistics solutions to align with client expectations and market developments.

+ Track and report on key performance indicators (KPIs) to ensure service quality, compliance, and contract performance are maintained.

+ Coordinate and supervise corrective actions when performance issues arise.

+ Provide training and guidance to internal teams on client requirements and expectations to ensure alignment and optimal service delivery.

+ Act as an escalation point for any service-related issues, ensuring that problems are resolved promptly and efficiently.

Job Requirements & Qualifications:

• 5 years freight forwarding operations / account management - shipping/logistics experience preferred.

• PC proficient with a comprehensive understanding of Microsoft Office applications and ability to learn company’s TMS and WMS systems.

• Strong attention to detail and ability to handle high volume of transactions.

• Ability to multitask and to react well under pressure.

• Ability to multitask and react well under pressure.

• Identifies and resolves problems in a timely manner.

• Adapt and able to deal with frequent changes in the work environment.

• Strong communication skills both verbal and written.

• Ability to interface cross-functionally and coordinate efforts with other organizations (Sales, Operations, International, IT, and Finance),

• Decision making and problem-solving skills.

• Team oriented Ability to identify and resolve problems in a timely manner.

• Must be team oriented and foster the same environment.

• The Customer Service Manager will report directly to the Senior Operations Manager and interface daily with personnel across the organization. This individual will manage a diverse group of Account Managers, Customer Service Representatives and Logistics personnel.

• Knowledge of Microsoft Office Suite, Adobe Acrobat, Power Point and Excel.

About Us

About the Team