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Assistant Deputy Director- Data Operations, Analysis and Reporting

Job ID: 14191

Business Unit: Metro-North Railroad

Regular/Temporary: Regular

Department: Ops & Performance Analysis

Date Posted: Jan 9, 2026

Description

Job Title: Assistant Deputy Director - Data Operations, Analysis and Reporting

Department: Continuous Improvement

MTA Agency: Metro-North Railroad

Primary Location(s): New York, NY

Salary Range: $ 123,369 - $ 146,500.45

Regulated/Safety Sensitive: Non-DOT Regulated/ Not Safety Sensitive

Union Affiliation: Non- a greement

Closing Date (if applicable): Until Filled

Shift (if applicable):

Title 55-a (yes or no): No

Other: T elework eligible

MTA Metro-North Railroad is a dynamic organization, operating out of the jewel of New York City, Grand Central Terminal. We provide service to over 86.5 million customers, traveling in and out of New York and Connecticut. A subsidiary of the Metropolitan Transportation Authority, Metro-North Railroad is one of the busiest commuter railroads in the nation. MTA Metro-North Railroad strives to provide a safe and reliable commute, excellent customer service, and rewarding opportunities to its employees.

JOB SUMMARY

This position is responsible for leading the design, development, and implementation of data-driven strategies that enhance operational performance and service delivery. The role oversees people, processes, and resources to ensure accurate, consistent, and timely data analysis and reporting. It also evaluates and integrates emerging technologies to improve data utilization, streamline workflows, and drive continuous improvement in operational efficiency and informed decision-making.

DUTIES AND RESPONSIBILITIES

+ Lead and manage a team of technically skilled professionals, ensuring high performance, technical proficiency, productivity, and engagement. Provide clear guidance and oversight on complex technical processes, analytics, and reporting activities.

+ Oversee all operational data, analytics, and reporting initiatives, ensuring accuracy, consistency, alignment across systems and outputs, and adherence to legal, regulatory, and organizational standards.

+ Manage the development and governance of comprehensive data and reporting frameworks, including technical documentation, workflows, data maps, data dictionaries, and Standard Operating Procedures (SOPs) that ensure accuracy, compliance, and standardization across the organization.

+ Monitor and validate team outputs to prevent errors and operational risks, maintaining cross-functional knowledge to support critical processes, practices, and procedures.

+ Identify opportunities for process improvements, automation, and efficiency, translating ideas into practical, scalable solutions.

+ Stay abreast of the latest advancements in data-driven technologies to continuously improve data utilization for analysis and reporting.

+ Collaborate with various MNR operating departments and MTA Agency-wide technical teams as needed to integrate new technologies, applications, or tools that improve data analysis and reporting capabilities.

+ Select, develop, and motivate staff and provide career development for team members. Provide effective coaching and counseling. Manage team and individual performance. Create a professional environment that respects individual differences and enables staff to develop and contribute to their full potential.

KNOWLEDGE, SKILLS AND ABILITIES

+ Strong verbal and written communication skills.

+ Strong analytical and problem solving skills.

+ Self-motivated and highly organized with strong time management skills.

+ Strong interpersonal skills with the ability to foster effective teamwork; motivate and develop staff and interact successfully with all levels of the organization.

+ Ability to make decisions in a time sensitive work environment with competing demands while performing multiple tasks.

+ Must possess the knowledge and abilities to effectively navigate and operate within both existing and emerging data-driven systems and applications.

+ Proficiency with current and emerging database tools and programming languages.

+ Must possess the ability to create detailed system specifications, documentation, and standard operating procedures for technical teams and end users, ensuring alignment with established processes, procedures, and industry best practices.

+ Must be able to adjust work schedule to accommodate special projects as necessary, including periodic night shifts and weekend coverage.

+ Proficiency with Microsoft applications, specifically Power BI, PowerPoint, Word, and Excel, or equivalent alternatives

+ Advanced technical expertise in data architecture, analytics, and reporting tools.

+ Experience in automating reporting and operational workflows.

+ Experience leading a high-performing technical team with cross-functional responsibilities.

+ Familiarity with performance metric design, monitoring, and analysis in an operational environment.

REQUIRED EDUCATION AND EXPERIENCE

+ Bachelor’s Degree in Computer science , or related field. Demonstrated equivalent experience, education, and/or technical credentials to include an additional four (4) of related experience may be considered in lieu of degree.

+ Minimum 7 years of experience in data analytics, computer science to include five (5) of those years developing, implementing, and managing database systems, performing analysis and reporting.

+ Minimum 5 years of experience managing staff, projects and/or programs.

BENEFITS - Managerial Benefits

Transportation & Financial Benefits

+ Commuting Made Easy – Enjoy a complimentary MTA transportation pass, plus access to tax-advantaged commuter benefits to maximize your savings.

+ Premium Health Coverage at Low Cost – Access high-quality individual, family and domestic partner healthcare, dental, vision and life insurance plans.

+ Secure Your Future – Build long-term financial security through pension plans and retirement savings accounts designed for eligible employees.

Time Off & Work-Life Balance

+ Generous Time Away – Recharge with substantial paid time off and comprehensive holiday schedules that support your personal and family commitments.

+ Holistic Support Services – Access our dedicated Work Life Services team and Office of the Chaplains unit for personal guidance and support when you need it most.

Professional Growth & Development

+ Learning & Development Program – Advance your career through structured professional development opportunities, skills training, and leadership programs tailored to support your growth within the organization.

+ Educational Investment – Pursue your career goals with in-house training and professional development, tuition reimbursement support, and partnerships with educational institutions.

Employee Experience & Community

+ Employee Assistance Programs – Comprehensive support services to help you navigate life's challenges with confidence and resources.

+ Discounts & Perks – Take advantage of MTA employee discount programs offering savings on products and services.

+ Connect & Belong – Join our vibrant Employee Resource Groups to build meaningful connections, share experiences, and contribute to an inclusive workplace culture.

OTHER INFORMATION

+ Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”).

+ Final salary is determined experience, skillset, and alignment with compensation practices. The posted range reflects expected compensation and may be updated as market or business needs evolve.

+ Employees driving company vehicles will be subject to License Monitoring and must complete defensive driver training once every three years for current MTA drivers; or within 180 days of hire or transfer for an employee entering an authorized driving position.

+ To be eligible for consideration for a new role, current MTA employees must complete at least one year of service in their current role prior to applying. Additionally, eligibility to interview is contingent upon maintaining a satisfactory record of job performance, attendance, and disciplinary conduct.

EQUAL EMPLOYMENT OPPORTUNITY/ADA DISCLAIMER

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers and encourage qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.

If you seek a reasonable accommodation for a medical condition or disability, or for a religious practice or observance, to participate in the job application or interview process, please notify your MTA representative once you have been contacted regarding the role.

HOW TO APPLY:

For Internal Applicants: Log in to the My MTA Portal, click on the My Job Search tile, select the Careers link, search for the desired position, click Apply, and follow the on-screen instructions.

For External Applicants: Visit www.mta.info (https://mtabsc.jdxpert.com/Route/237.639025892348690791.1/kit/en-US/V2\_Grey\_JDX/1048574.49132.926/0/V2\_Grey\_JDX/www.mta.info) , click the “Careers” link located in the footer under the "The MTA" section, then click on “See All Open MTA Positions”. Search for the desired position, click Apply, and follow the instructions.