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Tourism Information Counselor 2 WAE

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Tourism Information Counselor 2 WAE

Salary

$13.77 - $23.59 Hourly

Location

New Orleans, LA

Job Type

Classified

Job Number

CRT-2026-216265-PW

Department

Culture Rec & Tourism-State Museum

Opening Date

01/09/2026

Closing Date

1/29/2026 11:59 PM Central

+ Description

+ Benefits

About this Job

This is a part-time position located at theState Museum in New Orleans, LA.

This position is responsible for acting as the initial point of contact for all visitors and groups of the Louisiana State Museums.

The Louisiana State Museum’s collections and educational programs stimulate awareness and appreciation of our state’s rich and diverse history and culture.

Minimum Qualifications

One year of experience in tourism information, public relations, customer service, or teaching.

EXPERIENCE SUBSTITUTION:

Every 30 semester hours earned from an accredited college or university will substitute for one year of the required experience.

Job Specification

The official job specifications for this role, as defined by the State Civil Service, can be foundhere.

Job Duties and Other Information

Job Duties:

Professional work responsibilities include courteous greeting, wayfinding, and acting as initial point of contact for all visitors and groups of the Louisiana State Museums. Maintains knowledge of all LSM programs and exhibitions. Always keeps a positive attitude when assisting guests to the museum.

+ Uses computer-based Point of Sale ticketing system and group reservations database.

+ Receives checks, cash, credit cards, and other forms of payments for museum admission.

+ Knowledgeable of and able to explain museum discounts and various group tours.

+ Provides information to LSM guests regarding the LSM properties both in the New Orleans area and various regional attractions.

+ Verifies total sales and balances the cash drawer at the end of the business day.

+ Documents any overages for shortages that may occur.

+ Assists in the training of any new Tourism Information Counselor staff.

+ Provides information on localities, parks, local events, other local area museums, and other area local attractions.

+ Distributes brochures, maps, and other LSM printed materials.

+ Answers visitor questions pertaining to the state, history, and culture.

+ Keeps up to date on all museum exhibitions by frequently walking through the museum venues.

+ Reports any outages of lighting, exhibit monitors, trash, etc. in the areas of the museum that need to be cleaned to the Administrative Program Director 1.

+ Refers museum guests interested in additional LSM information to the appropriate staff member.

+ Maintains a working knowledge of the operation of various office equipment such as the copy machine, calculators, credit card machines, and all other equipment as needed to successful complete job duties.

+ Performs all other duties as required.

Position-Specific Details:

Appointment Type:This position will be filled as a part-time Classified WAE, limited to 1,245 working hours in a 12-month period. **Starting Hourly Pay varies, depending on experience.**

Work Schedule: This position will report in-office on a revolving schedule. The incumbent must be available 7 days a week. This position may be required to work evenings, weekends, and/or holidays.

Louisiana is a State As a Model Employer (SAME) that supports the recruitment, hiring, and retention of individuals with disabilities.

How To Apply:

No Civil Service test scoreis required in order to be considered for this vacancy.

To apply for this vacancy, click on the “Apply” link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.

* Information to support your eligibility for this job title must be included in the application (i.e., relevant, detailed experience/education). Resumes will not be accepted in lieu of completed education and experience sections on your application. Applications may be rejected if incomplete.*

The Office of the Lieutenant Governor and the Department of Culture, Recreation and Tourism are participants in the E-Verify system for identification and employment eligibility purposes.

Louisiana as a State, is a Model Employer for People with Disabilities.

Contact Information:

For further information about this vacancy contact:

Pacee Wallace

Department of Culture, Recreation, & Tourism

1051 N. 3rdStreet

Baton Rouge, LA 70802

Phone: 225-342-8202

[email protected]

Louisiana State Government represents a wide variety of career options and offers an outstanding opportunity tomake a differencethrough public service. With an array of career opportunities in every major metropolitan center and in many rural areas, state employment provides an outstanding option to begin or continue your career.

As a state employee, you will earn competitive pay, choose from a variety of benefits, and have access to a great professional development program:

Insurance Coverage More information can be found at https://info.groupbenefits.org/

Parental Leave– Up to six weeks paid parental leave

More information can be found athttps://www.civilservice.louisiana.gov/Parental-Leave/Default.aspx

Holidays and Leave – State employees receive the following paid holidays each year:

+ New Year's Day

+ Martin Luther King, Jr. Day,

+ Mardi Gras,

+ Good Friday,

+ Memorial Day,

+ Independence Day,

+ Labor Day,

+ Veteran's Day,

+ Thanksgiving Day and Christmas Day.

***** Additional holidays may be proclaimed by the Governor

State employees earn sick and annual leave which can be accumulated and saved for future use. Your accrual rate increases as your years of service increase.

Retirement – State of Louisiana employees are eligible to participate in various retirement systems (based on the type of appointment and agency for which an employee works). These retirement systems provide retirement allowances and other benefits for state officers and employees and their beneficiaries. State retirement systems may include (but are not limited to):

+ Louisiana State Employees Retirement System (www.lasersonline.org). LASERS has provided this video (https://lasersonline.org/wp-content/uploads/2016/07/Your\_Retirement\_System.mp4) to give you more detailed information about their system

+ Teacher's Retirement System of Louisiana (www.trsl.org),

+ Louisiana School Employees Retirement System (www.lsers.net), among others

Employer

State of Louisiana

Address

For agency contact information, please refer to

the supplemental information above.

Louisiana State Civil Service, Louisiana, 70802

Phone

(866) 783-5462

Website

http://agency.governmentjobs.com/louisiana/default.cfm

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