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ADMINISTRATIVE PROGRAM SPECIALIST A (CARE COORDINATOR)

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ADMINISTRATIVE PROGRAM SPECIALIST A (CARE COORDINATOR)

Salary

Depends on Qualifications

Location

Hammond, LA

Job Type

Classified

Job Number

216250-APSA-CCBHC

Department

LDH-Florida Parishes Human Services Authority

Opening Date

01/09/2026

Closing Date

1/14/2026 11:59 PM Central

+ Description

+ Benefits

+ Questions

About this Job

EMBRACING OUR DIVERSITY MAKES US STRONGER

We believe that our individual differences are our strength, and it forms the foundation that allows our agency to empower individuals to experience a greater quality of life.

Our agency’s vision is that all people will be empowered to lead meaningful and productive lives among friends, relatives, and neighbors regardless of behavioral health needs or developmental disabilities. We have been lighting the path forward into recovery by providing person-centered services to adults and children who meet the treatment criteria for substance use disorders, developmental disabilities, and/or mental health.

We are seeking a Care Coordinator to join our behavioral health clinic and support integrated care delivery across our service catchment area. This role works collaboratively with a Behavioral Health team to assist individuals in accessing care, navigating the healthcare system, and ensuring high-quality outcomes through monitoring clinical measures and recommending improvement strategies.

An ideal candidate will also possess the following competencies:

Communicating Effectively: The ability to convey information, ideas, and emotions using structured communication methods that promote understanding and engagement.

Displaying Expertise: The ability to demonstrate specialized knowledge, skills, and experience to apply subject matter expertise in diverse and evolving contexts.

Driving Vision and Purpose: The ability to create and communicate a compelling direction that motivates others and aligns with long-term goals.

To learn more about our agency, please Visit our website (http://fphsa.org/)

Minimum Qualifications

Three years of experience in administrative services; OR

Six years of full-time work experience in any field; OR

A bachelor's degree.

EXPERIENCE SUBSTITUTION:

Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

Job Specification

The official job specifications for this role, as defined by the State Civil Service, can be foundhere (https://apps01.civilservice.louisiana.gov/onestopjobinfo/DisplayJobSpec.aspx?JobCode=168090) .

Job Duties and Other Information

Job Duties:

+ Serves as a Care Coordinator team member working directly with Behavioral Health and Primary care Management teams, which provides care coordination services to the entire service catchment area.

+ Independently assist persons served with access to care, help persons served navigate the complex health care system, and to ensure the quality of their care by monitoring clinical outcome measures and developing recommendations related to improvement measures.

+ Works alongside a multidisciplinary healthcare team (which may include the Medical Director, Psychiatrists, Medical Psychologists, Psychiatric Mental Health Nurse Practitioners, Primary Care Nurse Practitioners, RNs, LPNs, pharmacists, and clinicians) in order to ensure coordination of care and appropriate communication of care among multiple disciplines.

+ Identify and manage clients’ chronic conditions and needs, including behavioral health, preventive health, and clinical measures to be implemented.

+ The coordination of care will include face-to-face, virtual, and telephone contact with clients, family, caregivers, physical care team, specialty care team, and other providers and involves secure sharing of information to promote safe and effective care.

Position-Specific Details:

Appointment Type: Probational Appointment. Applicants may be asked to serve a probationary period that may be anywhere between 6 months and 24 months.

Compensation: The salary offered will be determined based on qualifications and experience.

+ Administrative Program Specialist A $18.04/hour minimum – $35.40/hour maximum

How To Apply:

No Civil Service test score is required in order to be considered for this vacancy.

To apply for this vacancy, click on the “Apply” link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their applications to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.

*Information to support your eligibility for this job title must be included in the application (i.e., relevant, detailed experience/education). Resumeswill notbe accepted in lieu of completed education and experience sections on your application. Applications may be rejected if incomplete.

Contact Information:

For additional information about this vacancy, contact:

Kasi Silbernagel, HR Specialist

FPHSA Human Resources

835 Pride Drive, Suite B

Phone: (985) 543-4333

Email:[email protected]

Louisiana is a State As a Model Employer (SAME) that supports the recruitment, hiring, and retention of individuals with disabilities.

Louisiana State Government represents a wide variety of career options and offers an outstanding opportunity tomake a differencethrough public service. With an array of career opportunities in every major metropolitan center and in many rural areas, state employment provides an outstanding option to begin or continue your career.

As a state employee, you will earn competitive pay, choose from a variety of benefits, and have access to a great professional development program:

Insurance Coverage More information can be found at https://info.groupbenefits.org/

Parental Leave– Up to six weeks paid parental leave

More information can be found athttps://www.civilservice.louisiana.gov/Parental-Leave/Default.aspx

Holidays and Leave – State employees receive the following paid holidays each year:

+ New Year's Day

+ Martin Luther King, Jr. Day,

+ Mardi Gras,

+ Good Friday,

+ Memorial Day,

+ Independence Day,

+ Labor Day,

+ Veteran's Day,

+ Thanksgiving Day and Christmas Day.

***** Additional holidays may be proclaimed by the Governor

State employees earn sick and annual leave which can be accumulated and saved for future use. Your accrual rate increases as your years of service increase.

Retirement – State of Louisiana employees are eligible to participate in various retirement systems (based on the type of appointment and agency for which an employee works). These retirement systems provide retirement allowances and other benefits for state officers and employees and their beneficiaries. State retirement systems may include (but are not limited to):

+ Louisiana State Employees Retirement System (www.lasersonline.org). LASERS has provided this video (https://lasersonline.org/wp-content/uploads/2016/07/Your\_Retirement\_System.mp4) to give you more detailed information about their system

+ Teacher's Retirement System of Louisiana (www.trsl.org),

+ Louisiana School Employees Retirement System (www.lsers.net), among others

01

CE - 26: Communicating Effectively - How well do you share information and ideas in ways that others can understand, relate to, and act on?

+ I communicate unclearly, use poor tone, and ignore the audience.

+ I share main ideas clearly and adapt to the audience when reminded.

+ I communicate clearly, listen actively, and explain complex ideas well.

+ I craft messages that connect, inspire, and drive action across audiences.

02

CE - 26: Communicating Effectively - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.

03

DE - 26: Displaying Expertise - How well do you apply subject-matter expertise to solve problems, share insights, and communicate effectively with others?

+ I struggle to explain basic concepts, apply subject-matter knowledge, or share accurate information.

+ I apply subject-matter knowledge in typical situations and communicate clearly with some guidance or support.

+ I use my subject-matter expertise to solve problems, explain concepts clearly, and tailor communication to different audiences.

+ I demonstrate deep subject-matter expertise, explain complex topics with clarity, and provide strategic insights that support broader goals.

04

DE - 26: Displaying Expertise - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.

05

DVP - 26: Driving Vision and Purpose - How well do you create direction, connect your work to long-term goals, and inspire others to move forward?

+ I struggle to set a clear direction, connect goals, or motivate others to act.

+ I share a basic vision, communicate with some clarity, and adjust goals with support.

+ I align goals to a broader vision, communicate clearly, and motivate others to engage.

+ I build a shared vision, adapt with purpose, and inspire commitment—especially through change.

06

DVP - 26: Driving Vision and Purpose - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.

07

Are you a permanent FPHSA employee?

+ Yes

+ No

Required Question

Employer

State of Louisiana

Address

For agency contact information, please refer to

the supplemental information above.

Louisiana State Civil Service, Louisiana, 70802

Phone

(866) 783-5462

Website

http://agency.governmentjobs.com/louisiana/default.cfm

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